Patient Access Manager

Overview: 

Our client is seeking a Patient Access Manger in San Antonio, Texas they are know as one of the most comprehensive medical care facility, recognized as the largest and most preferred healthcare provider specializing in cardiovascular services, robotics, oncology, emergency medicine, orthopedics and women's health. Beyond being known for creating exceptional patient experiences, our client  maintains an award-winning reputation and has received several prestigious accreditations for clinical excellence.

Job Summary

As the Patient Access Manager, you will be responsible for assisting the Director in daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility.

Job Responsibilities

• Responsible for the Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Responsible for ensuring QA on registrations for all areas of Registration.
• Perform patient registration functions when needed to ensure wait times are kept to a minimum.
• Follow-up on patient complaints promptly.
• Supervise and maintain the productivity of employees.
• Responsible for Dept. Operations Report, FTEs and Operating budgets.
• Responsible for conducting monthly staff meetings and in-services for all responsible areas.
• Assume on-call responsibilities to ensure adequate staff and problem solving

Job Qualifications

• Bachelors Degree in Business or related field required
• Minimum three years in Patient Access managerial role in an acute care setting
• Must have experience within Acute ER experience with high volume, high bed count
• Must have managerial experience
• Must have 3 years experience as a Patient Access Manager in an Acute ER setting