Patient Access Registrar

Description
The Patient Access Registrar works directly with patients, clinical staff, and other CH employees to provide information and resolve issues relating to patient accounts. The Patient Access Registrar is the first impression of patients arriving for services and is responsible for creating a positive patient experience.

Responsibilities
This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation.

• Assists in the proper identification of the patient, collecting patient demographic and financial information. Responsible for maintaining updated information on patient accounts. Advises patient/guarantor of benefits and provides information on financial responsibilities the patient/guarantor may have and collects when possible. Explains services and facility policies regarding payment of hospital bill when able and applicable. Offers financial assistance and screens patients for government programs and CH charity. Obtains signatures on CH compliance forms needed. Provides excellect service to all patients, family members, and visitors as they arrive for hospital services. (80%)
• Serves as a contact person for staff regarding questions/issues/account resolution and works with other departments to contribute to account resolution and manage receivable. Receives incoming calls from patients, medical staff, and third-parties regarding patient accounds while maintaining established patient confidentiality guidelines (15%)
• Assists with tasks assigned by leadership. (5%)

Qualifications
All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION
Preferred:

• College Associate's degree or higher

CERTIFICATIONS, LICENSES, REGISTRATIONS
Preferred:

TECHNICAL REQUIREMENTS

Minimum:

• Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed

Preferred:

• Expert knowledge of MS Office software, including Powerpoint and Access

YEARS OF RELATED WORK EXPERIENCE

Minimum:

• One (1) year of experience in an office, hospitality, or customer service environment

Preferred:

• Two (2) years of related work experience in a healthcare environment, with a working knowledge of medical terminology.

KNOWLEDGE, SKILLS, and ABILITIES
All knowledge, skills, and abilities listed indicate the minimum level deemed necessary to perform this job proficiently.

• Ability to make independent decisions, utilizing available resources as needed, obtainingapproval, if needed, per policy and procedures.
• Demonstrates effective training skills, assuring compliance to pertinent admitting and/or business office policies. Provides patience and encouragement to all team members, utillizing a positive approach for all communication.
• The employee communicates effectively. Able to effectively communicate both verbally and in written correspondence.
• Ability to maintain patient confidentiality in all aspects of patient affairs.