Patient Access Registration Representative-New Berlin, WI

Opportunities with ProHealth Care, part of the Optum family of businesses.

ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact and discover the meaning behind

Caring. Connecting. Growing together.

Supports patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing for campuses with hospital and medical group departments.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of Monday, Tuesday, Thursday, Friday 8:30am - 5:00pm and Wednesday 7:30am – 4:00pm. It may be necessary, given the business need, to work occasional overtime.

Our office is located at 13900 W National Ave New Berlin, WI 53151.

We offer 4 - 6 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

Primary Responsibilities:

Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service

Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible

Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed

Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily

Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed

Provides wayfinding instructions and assists with hospital information as requested

Coordinates patient admission needs, bed assignments, and tracking boards where applicable

Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed

May perform other duties upon request

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher)

1+ years of customer service experience in an office setting or professional work environment

Basic level of proficiency with Microsoft Office Products

Must be 18 years of age OR older

Ability to work Monday, Tuesday, Thursday, Friday 8:30am - 5:00pm and Wednesday 7:30am – 4:00pm

Preferred Qualifications:

Experience in a medical office or hospital admitting/registration office

Knowledge of medical terminology

Experience with electronic medical records system

Soft Skills:

Excellent customer service skills

Excellent written and verbal communication skills

Demonstrated ability to work in fast paced environments

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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