Patient Access Rep

Transform Lives Through Movement — Join Resurgens Orthopaedics! At Resurgens, we’re on a mission to deliver exceptional, patient-centered musculoskeletal care. As a Patient Access Rep on our team, you’ll be empowered to make a meaningful impact every day — helping patients move better, recover faster, and live pain-free. Why Resurgens?

• Collaborative Culture: Join a supportive team of clinicians and care professionals who value innovation, compassion, and continuous learning.
• Growth Opportunities: Access mentorship, leadership development, and cutting-edge tools to elevate your career.
• Purpose-Driven Work: Be part of a network that prioritizes outcomes that matter most to patients.
• Competitive Compensation: Includes market-leading pay rates.

Comprehensive Benefits That Support You and Your Family We offer a competitive and flexible benefits package designed to support your health, financial well-being, and future:

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges
• Generous Paid Time Off:
  • Up to 4 of PTO annually (with increases based on tenure)
  • 7 paid holidays + 2 floating holidays

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets, welcomes, and expedites patients as they check in while keeping staff and patients abreast of any delays
• Instructs new patients on completion of consent to treat forms, explains insurance benefit information, MRI patient information forms (if applicable), and makes any necessary corrections to the patients' account
• Scans all new patient or updated patient information into computer (including photo ID, insurance cards, referrals, patient paperwork, and payment logs)
• Verifies rehabilitation benefits and documents benefits on paper and into computer system
• Explains financial requirements to the patient and collects item of service deductible, co-pays and/or co-insurance, and any outstanding balance for rehab or MRI (if applicable)
• Communication with workers compensation for authorization of rehabilitation visits and documents on paper and into computer system
• Enters charge details for each patient per billing guidelines for worker’s compensation and MVA patients
• Schedules new patient and follow up patient appointments with the appropriate rehabilitation clinician
• Communicates with the patients in the lobby if clinician or MRI (if applicable) is running behind schedule
• Communicates with all patients who no-show and notifies adjuster of any no-show by a worker’s compensation patient
• Reconciles change drawer/petty cash
• Other duties as assigned

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

• Keeps front desk and lobby clean and organized.
• Assist with back-office duties: cleaning, laundry, organization as needed

Pay Information: $17.50- $19.50/ depending on experience.

Requirements

QUALIFICATIONS EDUCATION AND EXPERIENCE

• High School diploma or equivalent
• One year of experience in customer service or reception, preferably in a health care environment.

SKILLS/ABILITIES

• Utilize functions of a multi-line phone system
• Basic Computer skills
• Strong customer service

· Ability to communicate clearly and concisely in all written and oral communications, including email. · Strong organizational skills with great attention to detail· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. · Ability to multitask· Demonstrated conflict management skills