Patient Access Rep

Who We Are: 

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health. 

What We Offer:  

• Choice of three health insurance plans


• Dental insurance coverage


• Vision insurance coverage


• 401(k) with company match and profit-sharing plan


• Company-paid short-term and long-term disability coverage


• Company-paid life insurance for you and your family


• Access to company-provided training and educational resources


• Eligibility for annual merit-based performance increases


• Accrued General Purpose Time (GPT)


• Eight company-paid holidays


• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days


• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role:

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  Serve as the first point of contact for patients and callers at the assigned CIS location

  
  


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  Manage a high-volume, multi-line switchboard with accuracy, efficiency, and professionalism

  
  


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  Support clinic operations by scheduling patient appointments and ensuring timely call routing

  
  


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  Play a key role in delivering a positive patient experience through clear communication and responsiveness

  
  

How You’ll Drive Our Mission Forward:

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  Ensure patients receive prompt, accurate assistance by answering and routing calls efficiently

  
  


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  Support continuity of care by scheduling appointments according to clinic guidelines and provider templates

  
  


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  Maintain accurate documentation and message routing within the medical record to support clinical teams

  
  


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  Meet or exceed call handling and productivity metrics that support access to care and operational excellence

  
  


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  Uphold CIS’s patient-centered philosophy through courteous, respectful, and compassionate interactions

  
  

What Makes You a Great Match:

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  Strong communication and listening skills with a customer-focused mindset

  
  


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  Ability to handle a fast-paced, high-call-volume environment with accuracy and professionalism

  
  


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  Experience with multi-line phone systems and scheduling software preferred

  
  


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  Detail-oriented with the ability to gather and document complete and accurate information

  
  


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  Reliable, adaptable, and willing to support team needs to ensure clinic success