Patient Access Rep

Who We Are:

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:

• Choice of three health insurance plans


• Dental insurance coverage


• Vision insurance coverage


• 401(k) with company match and profit-sharing plan


• Company-paid short-term and long-term disability coverage


• Company-paid life insurance for you and your family


• Access to company-provided training and educational resources


• Eligibility for annual merit-based performance increases


• Accrued General Purpose Time (GPT)


• Eight company-paid holidays


• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days


• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role

• Operate a multi-line switchboard at a CIS location to manage incoming calls and direct them accurately.


• Schedule patient appointments, diagnostics, and lab visits using clinic templates in the practice management system.


• Support patient care and communication flow through efficient call handling and accurate documentation.

How You’ll Drive Our Mission Forward

• Answer 100–150 calls daily, routing them correctly and ensuring patients receive timely service.


• Schedule appointments according to clinic protocols, maintaining precision in the electronic medical record (EMR).


• Document all communication appropriately and ensure accurate message routing to the correct clinical teams.


• Achieve high-performance metrics (e.g., 85% of calls answered within 30 seconds; <10% abandonment rate).


• Contribute to a seamless patient experience by ensuring efficient phone operations and communication standards.

What Makes You a Great Match

• High school diploma preferred with experience using a multi-line phone system.


• Strong verbal communication skills and ability to multitask in a fast-paced environment.


• Detail-oriented with the ability to document and route messages accurately in the EMR.


• Dependable and adaptable with a commitment to supporting CIS’s mission and patient-focused care philosophy.