Patient Access Rep

Join a leading musculoskeletal care network through our partnership with United Musculoskeletal Partners (UMP), supporting Resurgens, a premier orthopedic practice known for its commitment to clinical excellence and patient outcomes.

Why UMP?
UMP is a physician-led organization focused on transforming musculoskeletal care through innovation, collaboration, and operational support. This role allows you to be part of that mission—delivering high-quality spine care in a thriving clinical environment.

About Resurgens Orthopaedics
Resurgens is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients’ quality of life. As part of this team, you’ll work alongside top spine specialists in a supportive and forward-thinking practice.

Help us bring exceptional orthopedic care to the communities of Atlanta—where your expertise can truly make a difference.

Benefits:

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges
• Generous Paid Time Off:
  • Up to 4 weeks of PTO starting out. (Increases with tenure)
  • 7 paid holidays + 2 floating holidays

Position Overview

The Patient Access Representative is responsible for all aspects of the registration process, insurance verifications, patient collections, referrals and scanning documents into the EPM system.

Essential Functions

• Provide excellent customer service to internal and external customers through prompt response and courteous communication within 24 hours of the request. 
• Verify all insurances as necessary to ensure accurate eligibility for coverage of treatment.
• Effectively collecting patient co pays for their visit or collecting patient balance as needed.
• Maintain departmental goals and productivity parameters as set forth by Care Coordination Manager. 
• Assist patients with filling out paperwork, questions or concerns regarding insurance, or balances. 
• Covers co-workers and cross trains as necessary to meet the needs of the clinic.

Other:

• Assist team members as needed. 
• Other duties as assigned.

Knowledge/Skills Abilities 

Required

• High School Diploma or GED required. 
• 2 Years of medical office or customer service experience preferred.
• Excellent computer/10-key skills.
• Knowledge with Word and Excel systems.
• Excellent interpersonal communication skills and customer service skills.
• Ability to maintain quality control standards.
• Ability to meet deadlines. 
• Knowledge of EHR system is a plus.  
• Type at least 40 WPM.  
• Ability to multi-task and prioritize.  
• Ability to remain calm under pressure.  
• Ability to maintain quality control standards.  
• Knowledge of HIPAA and OSHA requirements. 

Physical and/or Mental Requirements

The physical and/or mental requirements outlined in this job description detail the requirements as the positions essential functions are typically performed. If you need an accommodation to perform the essential functions of the position, please contact Human Resources.

• Prolonged periods of sitting at a desk and working on a computer.
• Must work well under pressure  
• Must be able to read, understand and follow oral and written instruction.  
• Ability to communicate via telephone and written word to give and receive information to and from patients and coworkers.
• Ability to move about a clinic setting.  

#RES