Patient Access Representative

Monday - Friday, Day Shift 

Job Summary

The Patient Access Representative will be responsible for performing all functions necessary to accomplish the checking in/checking out of patients including insurance verification, entering demographics correctly and collecting at time of service.

Essential Responsibilities:

• Greet all patients as they arrive in a friendly, courteous, and professional manner.


• Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service.


• Check for previous balances/payment history, collect co-payments, deductibles, or co-insurance.


• Work with Business Office collectors to assist with collecting old balances and work with physician office staff when patient benefits are not accepted at out facility.


• Perform insurance verification


• Calculate patient payments according to benefits.


• Perform other duties as assigned.


• Post payments to patient accounts accurately and in a timely manner.


• Balance out cash draw daily.

Education and Experience:

• High School diploma or equivalent.


• One year of experience in medical office, registration or collections.


• Ability to read and comprehend instructions.


• Ability to add, subtract, multiply, and divide.


• Ability to apply common sense understanding to carry out instructions furnished in written and oral form.


• Ability to deal with problems involving several variables in standardized situations.


• Professional Maturity, Responsible, Dependable, Flexibility, Intelligence, Energetic and Organized.

Computer Skills:

• Intermediate computer skills

Physical Requirements:

• Continuous sitting.


• Frequent use of computer (repetitive fine hand manipulation).


• Occasional bending and twisting of neck and back, standing and/or walking, lifting/carrying of items up to 25 lbs.