Patient Access Representative

Essential Duties and Responsibilities:

• Greet patients, answer phones, take messages, return calls and provide needed information while documenting accurately in the electronic medical record (EMR)
• Register patients and confirm, enter and/or update required demographic data as necessary. 
• Obtain copies of insurance card(s) and verify accuracy of information to determine insurance eligibility of patient.
• Communicate patient financial responsibilities and assist patient in accurately completing appropriate forms and documents.
• Collects patient required co-pays, deductibles and patient balances.
• Provide explanation of visit, instructions, and address any patient concerns/questions.
• Schedule appointments for patients according to established procedures.
• Collect and post patient copayments according to facility protocols and prepare/balance daily financial registers. 
• Ensure confidentiality of patient information.
• Miscellaneous clerical duties as assigned.
• Ensure reception area is ready for each working day and open the facility for business each day. 
• Secure the building at the close of each business day.

• High school diploma or equivalent
• Minimum of 1 year of customer service experience
• Experience in a healthcare setting preferred
• Proficiency in MS Office
• Knowledge of medical terminology required

Gastro Care Partners is the national partner for successful regional gastroenterology practices. We believe in the mantra “medicine is local.” Gastro Care Partners provides high-performing regional practices with the resources necessary to thrive in today’s dynamic healthcare landscape while maintaining their practices’ identities.