Patient Access Representative

Patient Access Representative

Join our caring community at Sidney Regional Medical Center in Sidney, Nebraska! We are currently pursuing a positive and friendly full-time Patient Access Representative to join our Patient Access team.

At SRMC, our patients are our number one priority. We aim to provide extraordinary care every single day by ensuring that our patients’ well-being comes first, but amazing patient care starts with YOU. Your kindness and communication skills will greatly improve their experience!

Loan Repayment: SRMC is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program! We provide employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness.

Why Us:

· Panhandle Hospitality: Bring your warmth and kindness to our patients with a smile.

· Close-Knit Team: Small community, big heart – where every team member makes a difference.

· Meaningful Impact: Your dedication transforms lives and creates a supportive, caring environment.

Responsibilities:

· Answer telephone calls and assess urgency of call.

· Assist or direct caller to appropriate person, contacting physician/nurse directly for urgent needs.

· Assist other receptionists in screening patient calls.

· Obtain patient health information required for admissions as required by SRMC policy.

· Provide excellent customer service.

· Regular and timely attendance, which is essential to be available and prepared for work during scheduled hours.

· Welcome and check in all patients. Direct patients to their appointment.

· Request co-pays, co-insurance, and insurance deductibles from patients upon registration.

· Verify eligibility of insurance on all patients at the time of or prior to admission.

· Obtain or verify patient information at the time of each visit and enter patient demographics into computer: proper insurance cards, company or individual responsible for payment of bill, and proper-signed consent for treatment and HIPAA patient privacy information.

· Assist the patient with completion of admissions forms as needed.

· Pre-run estimates on all scheduled Specialty Clinic patients and locate orders.

· Direct or accompany patients to designated service area.

· Run reports and assist with projects as assigned.

· Make account adjustments as requested.

· Operate specialized equipment such as multi-line phones, copiers, fax machines, printers, signature pads, and scanners.

· Work and maintain assigned work queues accurately and in a timely manner.

· Turn off all equipment at end of day.

· Other duties as assigned by management.

Requirements:

· High school graduate or GED.

· Prefer clerical/medical experience.

Benefits:

· Generous paid time off.

· Growing 401(k) retirement program up to 5% company match.

· Comprehensive dental and vision insurance.

· Comprehensive dental, vision, disability, and accident insurance.

· Insurance for critical illness, health, and life.

Sidney Regional Medical Center is an EEO Employer/Vet/Disabled.