Patient Access Representative

PRIMARY PURPOSE:

Patient Access Representatives (PAR) must have a high level of professionalism, accuracy, and timeliness. Under direction of the Practice Manager, the PAR will not only be helpful to patients but other staff members. The PAR must ensure patient’s registration is completed accurately and thoroughly. Once patients have completed the registration process, the PAR will alert the medical assistant and/or phlebotomist that the patient is ready for clinical triaging.

ESSENTIAL JOB FUNCTIONS:

• The PAR instructs patients to complete medical forms, review patient’s account status, and update information including address, phone number, and financial classification.
• The PAR will collect payment information, gather, review, and enter patient’s insurance, scan all documents to complete registration, and collect/enter co-pay deductibles.
• The PAR will also manage prescription refills faxed from other facilities and place in the appropriate medical provider’s mailbox.
• After registration is completed, the PAR will highlight electronically that the patient is ready for clinical triaging and instruct the patient where to proceed next.
• The PAR will have the ability to promote a positive and cooperative work environment by communicating problems and workflow issues with supervisor and/or Medical Director, and handle conflict in an appropriate manner.
• This position also entails being able to float to assist the front desk staff if needed by answering phones, scheduling appointments, checking patient into the computer system.
• Must also be able to respect the culture, values and opinions of others.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of patient registration task and front desk operations.
• Ability to orally communicate effectively with others, with or without the use of an interpreter.
• Ability to communicate effectively in writing using the English language, with or without the use of auxiliary aids or services.
• Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature.
• Clear understanding that FoundCare, provides information on educating individuals on safer sex practices which would include but not be limited to, exposure to explicit language, explicit printed material, and descriptions of explicit sexual activities as part of the agency’s mission in the prevention and transmission of HIV disease. 
• Knowledge of community/insurance programs.
• PC proficiency.

PHYSICAL REQUIREMENTS:

• Ability to endure short, intermittent, and/or long periods of sitting and/or standing in performance of job duties.
• Full range of body motion required. Position requires reaching, bending, and handling objects with hands and/or fingers, talking and/or hearing, and sight.
• Ability to lift and carry objects weighing 25 pounds or less.
• Accomplish job duties using various types of equipment/supplies, e.g. pens, pencils, calculators, computer keyboard, telephone, etc.
• Ability to travel to other FoundCare locations and perform job duties.
• Ability to travel to other locations to attend meetings, workshops, and seminars, plus travel to other FoundCare departments and FoundCare conference rooms.

MINIMUM QUALIFICATIONS:

• High school diploma or GED.
• Possess 1-2 years of office/clerical skills.
• Outstanding customer service skills and the ability to interact and work with diverse populations.
• Capable of high volume data entry.
• Experience in medical records and electronic billing systems.
• Health Insurance experience.
• Previous cash posting and accounts receivable experience.