Patient Access Representative

Come be a part of the GCH team! GCH is not only named one of the Top 100 Critical Access Hospitals in the nation, but was recently named one of the TOP 20. We pride ourselves on our excellent patient care and exceptional staff, and we are looking to add to our team!

GCH is dedicated to providing our employees not just a job, but a career where they can grow and have their voices heard. GCH offers an extensive benefits discount including:

• Professional Development Packages (shared governance committees, tuition reimbursement, & education/licensure assistance)
• Competitive compensation
• For benefit eligible positions - generous PTO, full benefits package, IPERS, and employee discounts for GCH & Clinic services
• Work/Life Balance Perks (free fitness center membership, discounted personal training, discounted meals, & EAP)

JOB SUMMARY: Responsible for conducting timely admissions for all patients in a professional manner. Responsible for answering phones and routing to the correct department. Also, updating the insurance and identification information for patients as needed to aid in the future admissions and ensure accounts can be billed properly by the Billing Department.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Maintain and demonstrate current working knowledge of established policies and procedures and carry out all operational processes of Admissions in an accurate and efficient manner.
• Pre-admit and admit patients by gathering all insurance and demographic information. 
• Verify patient’s insurance coverage using Real Time Eligibility to ensure the proper information is entered.
• Resolve errors on accounts from work queues in the EHR system.
• Explain the consent to treat form and all other paperwork associated with the admission to the patient at the time of check-in. 
• Obtain copies of insurance cards, photo IDs, etc.
• Update patient address, phone number, and emergency contact information in the EHR system.
• Provide support in the areas of admission, patient account services, customer service, and answering incoming telephone calls.
• Provide information to customers via phone or other communication methods.
• Contact Veteran Affairs in a timely manner to obtain an authorization number for emergency visits for patients with VA insurance.
• Complete registration information for overnight and weekend emergency room visits. Contact patients to verify additional information.
• Enter appointments for outpatient services performed at the hospital. 
• Collect payments in the form of cash, check, or credit card and enter payment in the EHR system.
• Identify patients with no insurance coverage and assist them with completing a Presumptive Eligibility application for Medicaid.
• Answer telephone calls in a professional manner.
• Maintain professional appearance and manner.
• Enhance professional growth and development through educational opportunities relevant to the job, as well as reading and/or contributing to current literature.
• Seek opportunities for continued growth and performance improvement.
• Complete work in a timely manner.
• Demonstrate an understanding of quantity, quality, and knowledge of duties and tasks.
• Perform other duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice

Schedule hours:  Monday - Friday 7:00am - 3:30pm

Rate of pay is $17.00 - $21.00 per hour depending on experience

• High School diploma or equivalent
• One to three months related experience and/or training; or equivalent combination of education and experience