Patient Access Representative

• Receives patients and visitors and ascertains their needs to assist them using a caring and professional manner


• Secures demographic and financial information from patients or family, obtains necessary signatures and enters information into the electronic health record to complete the registration process


• Schedules appointments and maintains provider schedules


• Operates telephone console using a caring and professional manner to assist callers, answers questions and transfers calls to correct departments when appropriate


• Requests and receives payments on accounts and prints receipts; reconciles and compiles daily cash drawer


• Completes and submits supply requisitions to keep current stock of necessary supplies and forms


• Opens and closes office for clinic security

• Ability to communicate effectively, both orally and in writing


• Ability to effectively operate standard office equipment and software


• Demonstrates high degree of commitment to customer service excellence


• Possess cross-cultural sensitivity


• Ability to work effectively with internal and external stakeholders, building strong relationships


• Ability to perform tasks both collaboratively and independently


• Demonstrates concern for patients of all ages, visitors, and co-workers.


• Maintains confidentiality of information and privacy compliance

Physical Requirements:
Sedentary Duty: exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects including the human body (based on U.S. Department of Labor data). The following physical activities are required to perform this job:
Occasionally (up to 33% of work time): Standing, walking, reaching, lifting.
Frequently (34-66% of work time): Sitting, handling, fingering, talking, hearing, near acuity vision.

• High school diploma or GED, or in the process of obtaining


• Or combined years of relevant education and experience to perform the essential duties of this position

Pay or shift range: $17.02 USD  to $25.52 USD