Patient Access Representative - Day Shift- Emergency Services (24 hours per pay period)

POSITION:        Patient Access Representative - Emergency Services
 
HOURS:             24 hours per pay period (0.3 FTE) / Non-Exempt 

SCHEDULE:       7:00 a.m. - 3:30 P.M., 3 days every 2 weeks (days may vary)

UNION:             Yes
 
UNION NAME:  Local 113

HOURLY WAGE: $19.93 - $30.14

GENERAL RESPONSIBILITIES:

The Patient Access Representative is often the first contact of patients when they visit our healthcare facility.  This position is responsible for patient referrals, greeting patients and working with them in person, on the phone or through electronic correspondence to meet their needs regarding scheduling, updating patient information, checking patients in and out and acting as a liaison in reporting any patient suggestions to management.

EDUCATION/TRAINING:

High school diploma or equivalent.

SKILL(S):

• Computer skills/experience required


• Excellent customer service skills


• Excellent verbal, listening and written communication skills


• Knowledge to Medical Terminology preferred


• Ability to handle multiple priorities simultaneously


• Excellent organizational skills


• Ability to think independently and demonstrate good problem-solving skills


• Ability to work in a team environment and to collaborate with a variety of individuals in a positive manner


• Valid Minnesota Driver's License - some out-of-town travel to branch clinics may be required

EXPERIENCE:

Receptionist experience preferred.

CCM Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.