Patient Access Representative - Exciting Challenge

Day-to-Day

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple primary care/internal medicine offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 3 months of working - depending on performance) where it can then go remote.

Must-haves

-HS Diploma

-1+ years call center experience (with an average time of 5 minutes or less on calls)

-Experience in the healthcare industry

-Experience scheduling appointments

-50+ WPM typing speed

Pluses

-Proficient in Epic software

-Experience verifying insurances

-Basic experience with Excel and standard workbooks