Patient Access Representative - Full Time

Job Title: Patient Access Representative

Job Summary:

We are seeking a dedicated and organized Patient Access Representative to join our team. This role involves managing patient interactions through telephone reception and scheduling appointments. The ideal candidate will possess excellent communication skills and a strong commitment to providing exceptional customer service.

Key Responsibilities:

- Answer incoming calls promptly and professionally, addressing patient inquiries and concerns.

- Schedule patient appointments efficiently, ensuring optimal use of resources and time.

- Verify patient information and insurance details accurately.

- Maintain patient confidentiality and adhere to HIPAA regulations.

- Collaborate with healthcare providers and staff to facilitate smooth patient access to services.

- Assist in resolving patient issues and provide information about services offered.

- Update and maintain patient records in the electronic health record system.

We are an equal opportunity employer and welcome applications from all qualified individuals.

- High school diploma or equivalent; additional education in healthcare administration is a plus.

- Previous experience in a healthcare setting or customer service role preferred.

- Strong verbal and written communication skills.

- Proficient in using telephone systems and electronic health record software.

- Excellent organizational skills and attention to detail.

- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

- Compassionate and patient-focused attitude.