Patient Access Representative I

United Vein & Vascular Centers is a life-changing healthcare innovator that is rapidly expanding access to state-of-the-art, minimally invasive vein and vascular care as we grow our footprint across the country. The unparalleled outcomes we achieve are made possible by dynamic team members like YOU working alongside our exceptional team of skilled physicians and passionate staff.  Join us on our journey to transform lives as we raise the bar for patient service and outcomes! Explore exciting career opportunities with United Vein & Vascular Centers and unlock your potential!

We offer a supportive culture that is driven by deep commitment to the success of our patients and our teams. We invest in YOU and are dedicated to creating individualized opportunities for career advancement. In addition, we invest in our employees by offering:

• Competitive compensation package


• Outstanding work life balance


• Health, vision, and dental benefits


• 401K plan match


• Life insurance (100% company paid)


• PTO and paid holidays


• We invest substantial energy and resources in building a highly-engaged culture where your voice is heard, you are connected to a community of professionals who share your values, and you can thrive.

Responsibilities:

The Patient Access Representative I is responsible for helping patients via inbound calls, emails, texts, and web chats. Scheduling appointments, giving pre and post appointment instructions, and supporting our clinics are the primary duties of this role.

• Receive inbound calls from prospective patients and work to schedule them to visit a UVVC clinic for a screening.


• Field overflow inbound service calls from existing patients and service the patient request.


• Contact prospective patients that submit a request to be contacted on either the UVVC website or Facebook to schedule them to visit a UVVC clinic for a screening.


• Receive inbound requests from patients via the UVVC website web chat function.


• Re-engage patients that have contacted UVVC in the past but have not scheduled a screening with the goal of booking their first appointment.


• Properly qualify new patients based on symptoms and insurance guidelines.


• Assist patients in scheduling and obtaining a diagnostic scan after their initial screening.


• Demonstrate and promote a work culture committed to UVVC’s Core Values: Understanding, Nurturing, Ingenuity, Trust, Excellence, and Diversity.


• Demonstrate behaviors that are consistent with UVVC’s Standards of Conduct as outlined in our Employee Handbook.


• Maintain the confidentiality and security of Protected Health Information (PHI) in accordance with UVVC policies, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable laws and regulations. PHI is a top priority of our organization.


• Other duties as assigned.

Qualifications:

• High School Diploma or GED required. Some college preferred.


• 1-2 years in customer service required.


• Healthcare experience preferred.


• Navigate multiple software systems such as an EMR and a CRM.


• Experience with telephony technologies.


• Medical terminology understanding.


• Bilingual in English and Spanish is a plus.

About us:  

UVVC, is a leading provider of comprehensive vein and vascular care with over 45 clinics across Arizona, Chicago, Colorado, Florida, Georgia, Texas, and expanding. Our mission is to revolutionize vascular care by delivering an all-inclusive clinic experience that addresses every aspect of lower extremity vein, vascular, and wound conditions. 

United Vein & Vascular Centers (UVVC) is distinguished by its innovative approach to diagnosing and treating a variety of vascular conditions that affect the pelvis and lower extremities. With a team of committed specialists, cutting-edge medical technology, and a patient-centric approach that emphasizes minimally invasive procedures, UVVC ensures superior care and optimal outcomes for it’s patients.