Patient Access Representative I

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

Location:

Additional Posting Details:

on-site; in-person; no hybrid or remote work

Monday-Friday

Hours will flex according to operational needs; providing support for the scheduled shifts 7:30am-4pm; 7:45am-4:15pm; 8:00am-4:30pm; 8:30am-5:00pm

Job Description:

Responsibilities

• Greet patients/families in a professional and welcoming manner
• Performs scheduling and registration process for appointments within the ambulatory setting
• Functions as a liaison between patients, families, and intradepartmental staff 
• Performs check-in and check-out for patient visits
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
• Obtain accurate collection of patient demographics, identification, insurance coverage, and other relevant information
• Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures
• Promote and assist patients/families in signing up for MyChart
• Provide guidance to patient/families about the financial screening process
• Performs patient intake/referral process; appropriately scheduling patient appointments according to scheduling algorithm/protocols
• Maintains and distributes incoming departmental faxes
• Screens and routes inbound/outbound calls in a timely manner (messages, transfers, scheduling, questions, and other needs)
• Scanning of clinical record information and correspondence into patient’s electronic record
• Maintains scheduling, registration, and referral work queues in Epic
• Maintains registration related key performance indicators as determined by supervisor or manager
• Performs scheduling of new and/or follow-up patient visits, including but not limited to diagnostic, and ancillary appointments (as needed); may require coordination with clinical team
• Maintains patient information and documentation in electronic medical record
• Supports hospital and departmental performance improvement goals
• Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
• Supports departmental initiatives and change efforts
• Practices financial and resource stewardship
• Engages in strong communication and acts as team player in supporting mission and vision of organization
• Additional duties as assigned

Education / Requirements:

• High school diploma or equivalent required
• Minimum 1-year relevant experience preferred
• Strong written and verbal communication skills preferred
• Strong organizational and interpersonal skills preferred