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Job Location

The Patient Access Representative (PAR) I position is an entry-level role. The PAR I performs basic functions as outlined below:

Performs outpatient and inpatient registration functions and provides general information to hospital users, patients and families. Ensures that patients meet financial requirements.  Provides excellent patient focused customer service. Communicates effectively to service delivery areas to maximize patient flow and customer service. 

PAR I may be located in all functional areas which may include but are not limited to:

• Check In Desk
• Emergency Department Registration
• Outpatient Registration
• Inpatient & Observation Registration

Minimum Requirements

• High school diploma or equivalent required.
• Experience working in customer service role or successful completion of the UH Patient Access Rep/Patient Scheduler Apprentice Program
• Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons
• Concise written communication skills and keyboarding skills required.
• Must observe in all Patient Access areas and successfully pass a Patient Access Representative II competency exam within one year of hire date.
• If employee has experience in patient access service, for consideration for the Patient Access Representative II position, employee must complete all Patient Access Representative II competencies after a 90-day evaluation period.  Must possess the ability to read, analyze and interpret clinical or business account information, financial and legal documents.
• Must have the ability to respond to sensitive inquiries or complaints from guests, regulatory agencies, staff and members of the business community.
• Must possess the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must have the ability to deal with concrete and abstract concepts and interpret verbal, nonverbal and written instructions.

Preferred:

1. Two years’ experience with patient contact

2. Experience with patient contact in hospital, business or insurance office

3. Knowledge of basic medical terminology