Patient Access Representative II #ESF3868

• Our healthcare client has 115,000 employees united around a common mission: to help people live happier, healthier lives.


• They value Quality, Innovation, Service, Integrity and Transparency


• Competitive pay and Benefits and Great management to work with


• Autonomy in the workplace

What you will be doing: Patient Access Representative

• Greet patients following Conifer Standards of Care and provide world\-class customer service.


• Complete full patient registration at the date of service.


• Adhere to financial and cash control policies and procedures.


• Thoroughly explain and secure hospital and patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.).


• Scan Protected Health Information and create and file patient information packets/folders for upcoming hospital services.


• Assist with scheduling diagnostic procedures by entering data in the scheduling system and providing customers with appointment instructions.


• Educate patients about financial liabilities and employ compliant collection techniques before, during, and after the date of service.


• Perform hospital cash reconciliation and secure payment entry in adherence to financial and cash control policies and procedures.


• Secure medical necessity checks/verification in accordance with Centers for Medicare & Medicaid Services.


• Verify insurance, benefits, coverage, and eligibility and complete assigned registration financial clearance work lists activities.


• Obtain insurance authorizations for scheduled and unscheduled hospital services.


• Secure inpatient visit notifications to payors.


• Assist with scheduling and coordinating post\-discharge care for patients.

Experience you will need: Patient Access Representative

• Minimum typing skills of 35 words per minute.


• Demonstrated working knowledge of PC/CRT/printer.


• Knowledge of functions and relationships within a hospital environment preferred.


• Customer service skills and experience.


• Ability to work in a fast\-paced environment.


• Ability to receive and express detailed information through oral and written communications.


• Understanding of Third\-Party Payor requirements preferred.


• Understanding of Compliance standards preferred.


• Ability to perform essential job duties in at least two Patient Access service areas including Emergency Department.


• Uses proper negotiation techniques to professionally collect money owed by patients/guarantors.


• Build and maintain collaborative relationships with both internal and external clients for more effective communication and higher productivity and accuracy.


• Ability to appropriately interpret physician orders, medical terminology, and insurance cards while maintaining Conifer Standards of Care.


• High School Diploma or GED required.


• 0 – 1 year in a Customer Service role.


• 0 – 1 year of administrative experience in a medical facility, health insurance, or related area preferred.


• Some college coursework is preferred.


• Must be able to sit at a computer terminal for extended periods of time.


• Ability to resolve Physician's office and patient issues.


• May experience extreme patient volumes and uncooperative patients.