Patient Access Representative II, Rehab Contact Center, Southbank Plaza

About Baptist Health 
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. 

*Up to $1,000 Sign-On Bonus

Southbank Plaza is currently hiring for a Full-Time Days Patient Access Representative II to join our Rehab Contact Center team at our Baptist Southbank Plaza location here in Jacksonville, FL.

Shift Details: Full-Time Monday - Friday 8:30am to 5:00pm

This Patient Access Representative II will primarily be a scheduler for appointments within the Baptist Health System. In this role you will be answering around 75-80 patient calls a day and the day in the life will look like answering the patients calls to get them scheduled, completing the registration process, insurance verification and suppling estimates and patient collections in reference to estimate, you will also be required to work patient work queues and make outbound calls to patients. You will have a monthly score card to determine how long it takes to wrap up a call and the quality of a call. The ideal candidate will not only reflect the five Baptist Core Values, but will also have call center, and scheduling experience.

As a Patient Access Representative II, you will be responsible for:

• Registering patients accurately and efficiently
• Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple Imaging Service Lines
• Maintaining service excellence to patients and visitors for telephonic encounters
• Contributing to PAS Goals as defined annually (Collections, productivity, quality, and call metric objectives, etc.)
• Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintaining a professional relationship with all clinical and non-clinical team members
• Articulating compliance documentation and ensure completion of required patient consent forms
• Maintaining patient privacy in accordance with HIPAA guidelines

Education & Credential Requirements:

• High school diploma (or higher) Required

Baptist Jacksonville is a Magnet™ designated hospital, the gold standard for excellence in patient care. We serve families throughout the area with high-quality, comprehensive care for every stage of life.

At Baptist Health, we provide an exceptional employment experience where team members can bring their authentic selves and belong to a larger purpose together. By fostering connections with our team members and our community, we offer a fulfilling and personal career.

When you join Baptist, it’s more than just a job. You will find a profound sense of purpose and belonging as you embark on a career that truly changes lives. Baptist provides the support and resources you need to build the career you want as you contribute to the greater good.

This Patient Access Rep II will be located at Southbank Plaza. If you are interested in this Full-Time Days opportunity, please apply now!

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