Patient Access Representative/Patient Care Tech

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital.  This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

• Registers patients and performs all related functions including collecting insurance information, financial paperwork, consents, and co-payments; ensures accuracy and completeness of data in EHR.


• Obtains, monitors, and documents vital signs and communicates findings to clinical staff. Prepares exam rooms and equipment, ensuring cleanliness and proper stocking of medical supplies.


• Maintains accurate and timely patient documentation in the EHR. Scans and organizes records while complying with documentation standards including those set by Medicare and other payors.


• Answers incoming phone calls and other communications promptly, providing information or directing inquiries appropriately. Addresses patient questions and concerns within scope of knowledge, ensuring excellent service.


• Schedules patient appointments using EMR, ensuring appropriate provider and service assignment. Coordinates patient services and manages referrals as needed.


• Verifies patient insurance coverage, completes Medicare Secondary Payer Questionnaires, identifies need for ABNs, and ensures compliance with CMS, HIPAA, EMTALA, and Joint Commission standards.


• Cleans and prepares clinical rooms and equipment for use. Ensures tools are functioning and restocks daily to maintain readiness for patient care.


• Manages incoming and outgoing office correspondence, monitors and orders supplies for both front desk and clinical areas, and participates in departmental meetings and quality initiatives.


• Assists all providers and clinical team members as needed to support patient care workflows. Communicates with clinical assistants to ensure continuity of care.


• Adheres to departmental procedures, infection control standards, OSHA regulations, and models the principles of a Just Culture and organizational values at all times.

• Customer service and clerical experience


• Familiarity with medical terminology preferred

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Benefits at Vail Health (Full Time) Include:

• Competitive Wages & Family Benefits:
  
  
  
  • Competitive wages
  
  
  • Parental leave (4 weeks paid)
  
  
  • Housing programs
  
  
  • Childcare reimbursement 
  
  
  
  


• Comprehensive Health Benefits: 
  
  
  
  • Medical
  
  
  • Dental 
  
  
  • Vision
  
  
  
  


• Educational Programs: 
  
  
  
  • Tuition Assistance 
  
  
  • Existing Student Loan Repayment
  
  
  • Specialty Certification Reimbursement
  
  
  • Annual Supplemental Educational Funds
  
  
  
  


• Paid Time Off:
  
  
  
  • Up to five weeks in your first year of employment and continues to grow each year.
  
  
  
  


• Retirement & Supplemental Insurance:
  
  
  
  • 403(b) Retirement plan with immediate matching 
  
  
  • Life insurance
  
  
  • Short and long-term disability
  
  
  
  


• Recreation Benefits, Wellness & More:
  
  
  
  • Up to $1,000 annual wellbeing reimbursement
  
  
  • Recreation discounts
  
  
  • Pet insurance