Patient Access Scheduler-40hr

Status Hours:

40hr/wk

Job Summary:

This position will be responsible for the accurate collection and input of patient demographic information, insurance information, and creation of a pre-registered accounts for scheduled outpatient Radiology procedures. Performs all assigned duties with emphasis on patient safety and satisfaction, accuracy, confidentiality and professionalism.

Essential Job Duties:

1. Schedules patient procedures and pre-registers the account following the Schegistration procedure.

2. Verifies patient insurance and demographic information while pre-registering over the phone. Makes changes and notifies providers’ offices as applicable.

3. Calls patients before scheduled exam to remind patient of appointment time and other applicable information related to the upcoming appointment.

4. Answers phone promptly and cordially, including taking messages and forwarding phone calls appropriately.

5. Checks phone messages and returns calls promptly.

6. For Mammography appointments, checks dates on patient exams and ensures that last mammography exams are available for upcoming appointment.

7. For CT scheduling, checks to ensure CT labs are available for CT tech to review prior to the scheduled exam date.

8. Ensures that all scheduled patients have an order for the scheduled procedure.

9. Answers patients’ general questions regarding procedures, including preparation for various exams.

10. Assists front office staff in retrieving images for physician offices, clinics, and other Cary Medical Center departments and patients.

11. Assists Health Information Management with patient CD images as appropriate.

12. May need to assist with direction patient changing and patient chaperoning.

13. Collaborates with the Patient Access Manager and Radiology Department Manager on scheduling functions.

14. Complies with local, state and federal laws and regulations.

Patient Access Duties:

1. Verifies patient account information through automated processes, registration interfaces, patient contact, or payer contact, researches missing or incorrect account information; appropriately updates account activity.

2. Resolves registration and claim edits and completes registration reports to accommodate processing of charge entry and claim submissions.

3. Provides clerical duties such as typing, photocopying, and faxing.

4. Scans documentation (insurance, information, consent forms etc.) into computerized systems.

5. Performs other duties as assigned.

Education or License:

1. High School Diploma or G.E.D. preferred

2. Previous Medical Office experience, preferred

3. Knowledge and skill in Microsoft Office documents (Word, Excel Spreadsheets, PowerPoint)

4. Ability to answer phones and converse courteously and in a professional manner

5. Interpersonal and customer service skills

6. Maintains a high standard of responsibility, accountability and flexibility

Contact:

• To see the full job description or to get further information, call Kelly at 207-498-1311 or email at [email protected]
• Cary Medical Center and Pines Health Services offer competitive benefits packages. To view the full package and other exciting opportunities, click Careers & Benefits Information.