Patient Access Senior Manager

Job Title: Patient Access Senior Manager

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Location: On-site

Astria Sunnyside/Toppenish

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Summary of Position

This position is responsible for overseeing patient access operations at two hospital facilities and direct management of patient registration, scheduling, insurance verification, and front desk activities, ensuring efficient and patient-centered access to healthcare services.

Patient Access Manager

​​This position supervises the managers/Supervisors and is responsible for being results oriented, collaborative, delegate effectively, and embrace the organization’s core values, ensuring team effectiveness. ​

Duties and Responsibilities

• Leadership & Management: Lead and manage the patient access team alongside the managers/supervisors, including registration, admissions, and scheduling staff, to ensure seamless patient experience and operational efficiency.

• Reports directly to the Sr Director

• Process Improvement: Identify, develop, and implement process improvements to enhance patient access workflows, reduce wait times, and increase patient satisfaction.

• Staff Training & Development: Oversee the training and development of staff, ensuring they understand patient access procedures, technology, and compliance requirements.

• Compliance & Quality Assurance: Ensure adherence to healthcare regulatory standards (e.g., HIPAA) and organizational policies. Maintain high levels of accuracy in patient records and billing information.

• Performance Monitoring: Track KPIs such as wait times, registration accuracy, and patient satisfaction, and develop strategies to improve results.

• Patient Communication: Foster a positive environment for patients, responding promptly to inquiries, addressing complaints and ensuring a smooth and compassionate registration and admission process.

• Collaborative Partnerships: Work closely with other departments (billing, clinical teams, IT) to resolve issues, implement technology solutions, and ensure alignment across patient access functions.

• Performs other duties as assigned

• Adheres to the core values and standards of the organization.

Staff

• Monitor and report daily/monthly productivity

• Ensure Team members comply with Abax policies and procedures

• Verify and monitor time off requests

• Able to fill in when necessary

Preferred Qualifications/Experience

• Five years of Healthcare Patient Access, Insurance Verification, Authorization, No Surprise Billing, Scheduling, or Revenue Cycle Management experience

• Two years of leadership experience in a facility environment

• Prior knowledge, skills, and experience working in a contact center and leading a contact center team

• Ability to manage staff, handling a high volume of customer inquiries with a commitment to excellence and customer satisfaction

• Excellent verbal and written communication skills

• Exceptional customer service skills are required

• Conflict resolution skills

• Knowledge and experience using Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) products are required

• Familiarity with web-based systems and tools.

• Ability to work cooperatively and effectively to achieve goals and expectations

• Ability to initiate and follow through on projects

• Ability to work independently and prioritize tasks with minimal or no supervision

• Strong attention to detail and accuracy

• Experience with using data analytics to assess EOC performance

• Ability to understand and meet operational needs and special requests