Patient Access Services Rep Financial Counselor - Full Time Days

Patient Access Services – Financial Counselor

Valley Presbyterian Hospital

Support Patients & Drive Accurate Reimbursement

At Valley Presbyterian Hospital, our Patient Access team plays a critical role in both patient experience and financial integrity. We’re seeking a detail-oriented Financial Counselor to support insurance verification, authorizations, and patient financial counseling to ensure accurate reimbursement and a seamless patient experience.

What You’ll Do

• Verify insurance coverage and obtain required authorizations for ER and inpatient accounts


• Ensure all patient accounts are accurate, complete, and properly documented


• Identify payor sources and assign correct financial class and billing information


• Collect copays, deductibles, and deposits; establish financial arrangements as needed


• Communicate financial responsibilities and non-covered services to patients


• Review in-house accounts and reports to ensure timely reimbursement


• Document all verification, authorizations, and account activity in the system


• Collaborate with case management, billing, and verification teams to resolve issues


• Refer problem accounts to appropriate departments and ensure timely follow-up


• Assist with patient registration and consent documentation as needed

What You Bring

• 2+ years of experience in healthcare, insurance, or related field


• Knowledge of patient accounting, insurance verification, and payor systems


• Strong communication and customer service skills


• Ability to work independently and manage multiple accounts


• Strong attention to detail and accuracy


• Computer proficiency


• Bilingual (Spanish) preferred

Requirements

• High school diploma or equivalent


• Ability to obtain LA City Fire Card and MOAB certification within 30 days

Preferred

• Experience in hospital admissions, financial counseling, or physician office setting


• Coursework or certification in medical terminology or patient accounting

Why VPH

• Mission-driven healthcare organization


• High-impact role supporting both patient experience and revenue cycle


• Collaborative, team-oriented environment


• Opportunity to grow within Patient Access and Financial Services

Apply today to support patients and drive accurate reimbursement at VPH.