Patient Access Specialist

ACHS: Where Healthcare Careers Thrive!

At Ammonoosuc Community Health Services (ACHS), we’re more than just a healthcare provider—we’re dedicated professionals committed to improving the lives of our patients and strengthening our communities. We have been delivering compassionate, affordable care to Northern New Hampshire since 1975. When you join ACHS, you’re stepping into a collaborative environment where your contributions are valued, your professional growth is supported, and your impact is profound. If you're passionate about community health and want to be part of a team where healthcare careers truly thrive, we want to hear from you!

The Patient Access Specialist (PAS) is the initial voice and face of ACHS. This position assumes responsibility for enhancing the ACHS patient experience. The PAS plays a vital role in the ACHS organization and takes an active role in building and maintaining positive relationships among ACHS patients, administration and clinical support staff, and providers. The functions of this position include triaging phone calls, greeting and directing ACHS clients and patients, assisting patients with sliding fee scales and collecting fees.

• Answer and screen telephone calls, forward to appropriate department or take message.
• Greet client/patient, obtain/update information and complete data entry.
• Schedules appointments and procedures with ACHS and with external agencies when appropriate and communicates with satellite offices on patient related items.
• Maintains medical records, including filing, labs, record releases, and filing of complete medical record.
• May have to prepare charts, including pulling and updating forms, for the next day.
• Makes future appointments and answer inquiries. Confirms all appointments on a daily basis. Looks up patient balances when time allows.
• Collects and distributes mail and messages to include faxes and electronic mail.
• Collects patient fees and may have to enter and post payments. Performs other designated financial duties.
• Collects and signs for all deliveries.
• Pulls patient information from computer charts to distribute to other physicians and facilities if necessary.
• Performs variety of clerical duties including computerized scheduling and EMR's.
• Depending on site location, may have to rotate and work weekends on call.
• Other duties, hours, and ACHS site placement may be assigned.

REQUIRED KNOWLEDGE; SKILLS & ABILITIES

• Ability to accept responsibility and account for his/her actions.
• Ability to perform work accurately and thoroughly.
• Ability to adapt to change in the workplace.
• Ability to communicate effectively with others using the written and spoken word.
• Ability to bring about group solidarity to achieve a goal.
• Ability to make critical decisions to solve a problem or reach a goal while following company procedures.
• Ability to organize well and follow a systematic method of performing a task.
• Ability to find a solution for or to deal proactively with work-related problems.
• Ability to utilize the available time to organize and complete work within given deadlines.
• Ability to comprehend and use ACHS computer software.
• Knowledge of and ability to use computer systems and programs.