Patient Access Specialist

Hours:

Monday - Friday 8:00AM-5:30PM and with one day off Tues-Thurs + 8a-12p Saturday

Description:

Responsibilities:

Responds to questions and concerns.

Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.

Maintains patient confidentiality per HIPAA regulations.

Provides exceptional customer service to patients which establish a positive first impression.

Correctly identifies and collects patient demographic information in accordance with organization standards.

Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the systems in a patient/customer friendly manner.

Reaches out to patients to schedule an appointment as defined.

Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.

Informs patients of any issues with securing the financial account for their encounter.

Completes out-of-pocket estimations as requested by patients.

Provides training and education as needed.

Communication and Collaboration:

Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.

Collects authorization numbers in appropriate systems as applicable.

Provides professional and constructive environment for communication across units/departments and resolves operational issues.

May attend intra/interdepartmental meetings which involve walking within Campus.

Communicates customer satisfaction issues to appropriate individuals.

Demonstrates teamwork by helping co-workers within and across departments.

Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.

Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care.

Accommodates all levels of communication ability.

Technology:

Utilizes multiple online order retrieval systems to verify or print the patients order.

Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.

Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.

Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.

Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.

Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.

Qualifications:

Must haves:

3+ years of patient access or customer service experience - healthcare experience not necessarily required

Strong typing skills

Great organization and communication skills

Nice to Haves:

Medical/Surgical Terminology

Epic or Cerner Experience

Insurance verification

Higher education

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.