Patient Access Specialist - ER Registration

Full time. Day shift. Weekend and/ or holiday rotation may be required.

The Patient Access Specialist (PAS) serves as the first point of contact for patients and plays a vital role in providing seamless, patient-centered access to services throughout St. Peter's Health Medical Group and the Regional Medical Center. This position is responsible for patient registration, scheduling, insurance verification, referrals, authorizations, and collecting accurate demographic and financial information to support timely reimbursement and an exceptional patient experience. The PAS works closely with patients, providers, care teams, and external offices to coordinate appointments, maintain clinic flow, and ensure schedules remain accurate and efficient. Strong customer service, communication, and organizational skills are essential, as the PAS provides appointment instructions, answers patient questions within scope, and serves as a liaison to promote effective communication and timely access to care.

KNOWLEDGE/EXPERIENCE:  1-2 years of hospital admissions or provider’s office experience preferred. Experience in customer service or scheduling departments in a healthcare setting highly preferred. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with SPHMG/Regional Medical Center and their customers. Impeccable personal honesty, integrity and confidentiality are essential. Medical terminology preferred.

EDUCATION:  High School Diploma, GED, or HiSET equivalent preferred.  

LICENSE/CERTIFICATION/REGISTRY:  None.

APTITUDES:  Demonstrated ability to communicate in a professional and courteous manner with customer. Demonstrated ability to complete assigned work effectively while experiencing multiple interruptions. Demonstrated ability to manage complex and multiple tasks within assigned timeframe. Demonstrated ability to work independently with minimal direction, performs detailed assignments, and compile information with accuracy.

What You’ll Do

• Greet and assist patients in person and over the phone
• Schedule appointments and manage referrals/authorizations
• Collect and verify patient demographic, insurance, and payment information
• Review schedules to maintain accurate, timely patient flow
• Use electronic systems to document and update patient records
• Provide patients with visit instructions and answer basic questions
• Serve as a liaison between patients, providers, and care teams

KNOWLEDGE/EXPERIENCE:  1-2 years of hospital admissions or provider’s office experience preferred. Experience in customer service or scheduling departments in a healthcare setting highly preferred. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with SPHMG/Regional Medical Center and their customers. Impeccable personal honesty, integrity and confidentiality are essential. Medical terminology preferred.

EDUCATION:  High School Diploma, GED, or HiSET equivalent preferred.  

LICENSE/CERTIFICATION/REGISTRY:  None.