Patient Access Specialist- Multilingual English/Creole/Spanish

Description

Primary Purpose:

This position is a liaison between patients enrolled in care coordination, the Quality Care Team, and supporting departments. This position uses independent judgment and problem-solving to achieve the highest level of patient satisfaction in accordance with the agency service standards and compliance with the Quality Department guidelines. 

ESSENTIAL FUNCTIONS:

• This position will ensure that the patient’s expectations are met and satisfied:
• Greet and welcome patients and visitors at the Center
• Answer phone and direct calls or assist patients as appropriate
• Provide education and information needed to the patients
• Assist patients in navigating services in the community 
• Provide community resources to patients as needed and required
• Assist the patients in scheduling transportation services, food card pick-up, and other support services.
• Enter data in the EHR and the Provide Enterprise systems based on the care coordination program guidelines and requirements
• Perform other duties, special projects, and tasks as assigned
• Adhere to HIPAA standards while collecting, storing, and sharing electronic personal health information
• Other duties as assigned.

Requirements

 PROFESSIONAL REQUIREMENTS:

• Adhere to dress code, appearance is neat and clean. 
• Report to work on time and as scheduled. 
• Maintain patient confidentiality at all times. 
• Represent FoundCare in a positive and professional manner at all times.
• Comply with all organizational policies and standards of care.
• Participate in performance improvement and continuous quality improvement activities.
• Mandatory attendance at all staff training and in-services. 
• Complete all required competencies and maintain skill level. 

MINIMUM QUALIFICATIONS:

• High School Diploma plus experience in Social or Human Services 
• 1-2 years minimum experience in a customer service role 
• Experience in Electronic Health Record (EHR) and Provide Enterprise Systems
  Excellent customer service 
• Knowledge of community resources
• Bilingual Creole/Spanish

 REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Proficiency in use of the computer including documentation in EHR software.
• Strong organizational and interpersonal skills.
• Excellent customer service skills.
• Ability to manage multiple and simultaneous responsibilities and to prioritize as it relates to patient care and acuity.
• Ability to maintain confidentiality of all medical, financial, and legal information 
• Ability to complete work assignments accurately and in a timely manner
• Ability to review, understand, and apply concepts presented in training programs and/or professional literature.
• Ability to communicate effectively in the English language, orally, in writing and electronically.
• Ability to interact and work with diverse populations.
• Ability to handle difficult situations involving patients, Providers or others professionally.

PHYSICAL REQUIREMENTS: 

• Physically demanding, high-stress environment
• Ability to endure intermittent or long periods of standing in performance of job duties.
• Full range of body motion.  Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.
• Ability to lift & carry objects weighing up to 25lbs.