Patient Access Specialist - Phoenix

Requirements

• Strong and accurate data entry skills.
  




• Previous work experience in Specialty Pharmacy or Customer Service preferred.
  




• Professional-level computer skills, including but not limited to:
  

  
  
  
  

  • Microsoft Office
    

  
  

  • Email
    

  
  

  • Web-based applications
    

  
  

  • Keyboarding skills
    

  
  



• Experience working with people in high-pressure and time-sensitive situations (telephone or face-to-face). This involves:
  

  
  
  
  

  • Problem solving
    

  
  

  • Decision making
    

  
  

  • Exercising excellent judgment
    

  
  

  • Delivering customer service
    

  
  
  
  

  
  

  Note: These skills may be obtained through a combination of work experience and post–high school education, and not exclusively in traditional customer service roles.
  

  
  




• Strong ability to multi-task and excellent time management skills.
  




• Ability to function effectively in a high-volume, fast-paced environment.
  




• Dependable with a strong work ethic.
  




• Willingness to accept and implement feedback and coaching.
  

Preferred Experience

• Experience working with databases (CRM preferred) or a tracking system.
  

  
  
  
  

  • Salesforce CRM experience strongly desired.
    

  
  



• Experience in a healthcare/pharmaceutical industry environment.
  




• Understanding of challenges associated with patients’ medical conditions.