Patient Access Specialist - Phoenix, AZ

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Access Specialist functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider’s practice. The primary role is to organize the practice’s daily activities and paperwork.

This position is full-time, Monday - Friday 8:30am to 5:00pm. Employees are required to work during our normal business hours of 7:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer 4 weeks of paid training. The hours during training will be 8:00am to 4:30pm, Monday - Friday. Training will be conducted on-site.

Primary Responsibilities:

Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage. When contacting payers directly, utilizes approved scripting

Obtains referral, authorization and pre-certification information and documents this information in system

Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due

Proactively identifies and leads department process improvement opportunities

Works on Special Projects as needed

Performs the duties of a Patient Access Representative

Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements for all areas

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

2+ years of Customer Service experience such as hospital, office setting, customer service setting, or phone support

1+ years of electronic health record experience

Must be able to work 100% onsite 625 N. 6th St. Phoenix, AZ

Must be 18 years of age OR older

Ability to work during our normal business hours of 7:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends

Preferred Qualifications:

1+ year of experience with prior authorizations

Experience with Microsoft Office products

Experience in a Hospital Patient Registration Department, Physician office or any medical setting

Working knowledge of medical terminology

Understanding of insurance policies and procedures

Experience in insurance reimbursement and financial verification

Ability to perform basic mathematics for financial payments

Experience in requesting and processing financial payments

Soft Skills:

Interpersonal, communication and customer service skills

Physical and Work Environment:

Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset.

PLEASE NOTE The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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