Patient Access Supervisor, FT

Cabinet Peaks Medical Center is seeking a Full-Time Patient Access Supervisor to lead our admissions teams.  

The Patient Access Supervisor is responsible for the supervision of the Hospital’s Patient Registration areas, Inpatient and Outpatient, and Client. Duties include guidance and coverage for employees, monitoring of Quality Assurance measures, and oversight in ongoing staff training. The goal of this position is to ensure high-quality service for patients and accuracy of information affecting both pre- and post-visit services

Major Job Duties & Responsibilities

 Ensures the accuracy and completeness of daily registrations. Must be capable of performing the tasks required of all hourly employees in the department.   

Ensures a high level of quality service is provided to patients

Responsible for adequate staffing and coverage in all Patient Access areas

Responsible for staff development, including training, reviews of progress and communication of findings. This includes the Admission Department and assisting CPMC Clinic Managers with Competency and training opportunities.

Monitors all Patient Access processes generally and individual workers specifically to assure compliance with department policies & procedures

Monitors staff production

Monitors scheduling interaction and performance with physicians and patients to ensure appropriateness

Offers guidance to employees related to Point-of-Service collective activity

Ensures proper utilization of purchased software: Meditech, AccuReg(Optum), Availity,Document Locator

Goals and objectives set in conjunction with the Director of Patient Financial Services are expected to be met or exceeded

Keeps up to date on changes imposed by Medicare, Medicaid, Commercial Insurance as well as Federal and State laws impacting health care

Ensures appropriate utilization of human resources during vacations, Illness or other events that may arise

In concert with the Director of Revenue Cycle, will participate in the recruitment, scheduling and discipline of staff

Problem situations are to be resolved appropriately and independently, ensuring Director of Revenue Cycle are informed of any unusual and significant issues that may affect patient satisfaction, timeliness of services or general patient flow.  This includes situations that could affect the department/facility.

Sets priorities appropriately

Skills, Knowledge, & Abilities

Strong communications and organzational skills both verbal and written to work with patients, physicians, and department staff.

Professional Customer Services skills and pleasant and courteous demeanor

Knowledge of healthcare related insurances and programs

Analytical ability required to evaluate processes and to recommend improvements as necessary

Ability to follow Federal/State and hospital policy and guidelines

Ability to foster an environment that nurtures collaboration, teamwork, and mutual respect

Demonstrate knowledge of high level of care, accuracy and efficiency as it relates to patient registration

Strong commitment to formalized orientation and training of staff on an on-going basis

Strong typing skills, and basic knowledge of office machines such as phones, faxes and copy machines

Educational Requirements  

High school graduate or equivalent.

Experience  

Experience:

1. High School Graduate or Equivalent


2. Bachelor’s Degree in Business Administration, Health Care Management, or related field highly desired


3. Previous Supervisory experience preferred

Schedule  

Front Desk:  Monday – Friday 6:00 am to 5:30 pm

Prompt Care/ER:  Sunday – Saturday  7:00 am to 5:30 pm

On-call:  Major Holiday coverage 8:00 to 6:00

Benefits Package Available.

Cabinet Peaks Medical Center is committed to providing a safe, efficient, and productive work environment for all employees. To help ensure a safe and healthful working environment, each applicant to whom an offer of employment has been made will be required as a condition of employment to undergo a substance test. Additional pre-employment items may be required. Please contact Human Resources for details.