Patient Access Team Lead (Registration) WEEKEND

JOB SUMMARY

Under the general direction of the Patient Access Manager, the Patient Access Team Lead will provide initial training and proficiency of all new Customer Service or Registration staff in all managed areas, including verification of benefits, insurance, and payment collection, in accordance with TJC, federal, state, and local guidelines, organizational and departmental policies and procedures. Communicates with medical staff, other departments, and outside agencies while maintaining confidentiality. Position requires self-motivation, creativity, and capabilities to function in a semi-autonomous role within a fast paced and dynamic environment.  

STANDARDS OF PERFORMANCE

1. Ensures all staffing needs are met by preparing employee schedules appropriately and timely. Sends Financial Counselor and Customer Service schedules out to staff at least two weeks prior to the beginning date of the schedule. Keeps track of and maintains PTO requests from Registration and Customer Service staff.
2. Trains all new hires in the proficient registration process and financial counseling responsibilities for all areas (hospital, Imaging Centers, EFMs, and care center unit clerks). 
3. Responsible for educating team members on errors made and reports repetitive offenders to the Patient Access Manager for Performance Corrective Counseling.
4. Prepares and performs all information needed to conduct registration workshops for hospital and satellite offices.
5. Assists with the interview process for Financial Counselor or Customer Service applicants.
6. Responds to all call-ins and proceeds with the determination of coverage for shifts including self if needed.
7. Assists in the weekly observation of all staff.
8. Refers to those needing Personal Corrective Counseling sessions to the Patient Access Manager with documentation of the issue.
9. Monitors all collection stats for hospital and satellite offices.
10. Serves in the capacity of liaison for the Patient Access Manager. Attends necessary meetings and functions, and essentially fills in for the Patient Access Manager in the event the Patient Access Manager is not available.
11. Assists in the preparation of new processes as they occur, i.e., blood transfusions, Extended Stays, etc.
12. Participates in the revenue cycle meetings and System Operations Team as requested.
13. Oversees the cash drawer in the hospital registration area to assure each shift has balanced monies.
14. Oversees private pay census rounds are completed by Physician Center financial counselors.
15. Assist the Patient Access Manager in supervising Physician Center’s financial and customer service activities, including cross-trained in off-site office operations.
16. Assists as necessary in any customer service and patient financial activities issues.
17. Runs and works necessary reports on a regular basis, as determined by the Patient Access Manager, to ensure the accuracy of the team and that there are no unnecessary halts in Revenue Cycle.
18. Orders office supplies for hospital staff.
19. Ensures adherence to proper infection control, OSHA, and safety standards.
20. Performs Financial Counseling and registration for patients presenting for services as needed following standards outlined in the Financial Counselor job description. 
21. Requires completion of all required coursework through Home Town Health.
22. Attends workshops, seminars, and telnets as instructed by the Patient Access Manager.
23. Assists Patient Access Manager with monthly Customer Service and Financial Counselor meetings.
24. Completes payroll functions for Registration & Customer Service departments bi-weekly and submits to Patient Access Manager for approval.

CONDITIONS OF EMPLOYMENT

• All information is subject to verification. False answers or omissions of information on application materials or inability to meet conditions of employment may be grounds for withdrawal of an offer of employment, or dismissal after being employed.
• All Employees are to be COVID-19 Vaccinated or approved for a Religious or Health Exemption.
• All employees must be screened daily at COVID-19 screening stations (ER entrance and Therapy entrance) prior to the start of shift and comply with mandatory face masking.
• All employees are required to successfully complete criminal background check and or fingerprint background check if applicable for position.
• All employees must possess and maintain a valid and active incumbent Georgia Licensure and or certification based on Job description eligibility requirements.
• All employees must comply with EHS drug-free workplace policy and successfully pass pre-employment and post-employment drug screening requirements.
• All employees must wear proper PPE based on their designated Job Title:
• Materials Management, Environmental Services, and Maintenance staff must wear back brace while lifting anything 25 pounds or higher.
• Care Center direct resident care staff must wear a back brace and gait belt at all times while on duty.
• Clinical staff are required to wear proper PPE designated to their function and duties.
• All employees are required to identify a financial institution for direct deposit of pay before start of employment and during employment tenure.

Minimum Level of Education: Education level equivalent to completion of high school.

Formal Training: Must demonstrate thorough work experience and a working knowledge of effective communication with the public, including accepting both praise and criticism and the ability to turn negative communication into a positive outcome for the public or customer. Must be able to meet and deal with people of all walks of life favorably and communicate positively and objectively with all people. Must be able to demonstrate the ability to develop a plan of work and execute the plan through completion in a timely and effective manner. Must demonstrate the ability to be organized and follow through on all tasks.  

Licensure, Certification, Registration: Will be required to attain HomeTown Health Certification in Patient Access Representative, Financial Counseling, Insurance Billing Specialist, and Insurance Billing Certification within 90 days of appointment.  

Work Experience: Requires 12 months of satisfactory work performance experience as a Financial Counselor at Effingham Health System. Prefer intermediate computer skills with Microsoft word and excel spreadsheet capabilities.