** Please note, this is not a remote position**
Ensures the timely collection of payments from patients and insurers through accurate billing, collections and appeals processes.
Duties/ Responsibilities
- Proactively prepares patient appointments with updated insurance, PA’s, referrals, credits, balance due and any other information that is necessary for front desk, CA’s and doctors to know for each appointment.
- Reviews patient charges for accuracy and completeness (e.g., ICD10 and CPT coding, modifiers, pre-authorizations and referrals) and triages issues before submitting for payment.
- Submits accurate and timely insurance claims.
- Proactively monitors, identifies and resolves any insurance claims to fix in a timely fashion.
- Seeks out and collaborates with Business Office Manager and IOC staff to implement workflow, procedure and policy improvements to enhance the patient experience and smooth operations.
- Communicates effectively and professionally with patients, providers, insurers, adjusters, attorneys and others on billing-related issues.
- Complies with relevant patient privacy and billing regulations, including HIPAA, Medicare, and state and federal guidelines.
- May provide back-up support to Front Desk team, as needed.
Skills:
- Strong customer service skills with a friendly smile and positive attitude
- Experience working in a medical office setting.
- Proficiency in using computers.
- Attention to detail.
- Knowledge of medical insurance
Benefits:
- Full time
- PTO
- Holidays
- Free chiropractic/physical therapy
- Competitive salary
- Medical/Dental insurance
- Short-term/long-term disability
- Life insurance
- Uniforms
- Simple IRA
Schedule: Mon-Fri 8:30am-5pm.
Education: High school or equivalent
Experience:
- Customer Service (Required)
- Insurance knowledge (Preferred)
- Medical Office experience (Required)
Work Location: In Person
Edina, MN * Some travel to St Paul location on occasion may be needed.
Salary :
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