Patient Account Rep II, Scheduling, 1. FTE

Description

This job description defines the tasks and the responsibilities normally expected of the Patient Account Representative/Centralized Scheduler/Authorizations/ Business Office Support, but it should be understood that it is not all inclusive and is subject to change by the Business Office Supervisor.

This position will work directly under the supervision of the Business Office Manager and be responsible for scheduling appointments and surgeries within the Hospital. Additionally, this position requires insurance verifications and approvals as part of the scheduling process. All tasks will be completed according to established written policies and procedures

SUMMARY

Under the supervision of the Business Office Supervisor, the function of the Scheduler is to schedule surgeries, appointments for both Radiology and Dietary.

Responsible for many miscellaneous computer functions to track patients' records and accounts.

Work under the supervision of the Business Office Manager and perform the following tasks according to established, written hospital policies and procedures located in the policy and procedure books.

Perform surgery scheduling, verifying all scheduled and emergency surgeries.

GENERAL ACCOUNTABILITIES

1.Greets all patients, visitors, physicians, and other staff members in a courteous, respectful and professional manner at all time. Responds to all patients with empathy and positive interpersonal skills at all times.

2.Reports for scheduled shift on time and prepared to assume responsibilities.

• Reports to work in proper uniform/attire.
• Leaves for meal break on time and returns on time.
• Varies work schedule to meet the needs of the department.
• Ensures the department manager has approved all scheduled overtime.
• Seek supervisor approval before working beyond scheduled hours that will result in overtime.
• Schedules all time off with supervisor’s approval.
• Strictly adheres to hospital attendance/tardiness policies 100% of the time.
• Performs all duties as assigned.
• Wears I.D. badge in a visible location at all times on hospital property.
• Protects I.D. and access badge and reports any issues or loss immediately to supervisor or to the Human Resource Department.

3.Attends and participates in meetings and is responsible for information communicated at meetings and in email.

• Attends all mandatory in service on a timely basis as scheduled.
• Participates as an active team member at staff meetings.
• Reads communications and acts upon in a positive and informative manner.

4.Identifies own educational needs and maintains appropriate skill level through educational opportunities.

5.Exercise a commitment to practicing behaviors that are in agreement with the spirit of cooperation and reflect the values described in the Code of Mutual Respect and Professionalism.

6.Assists all patients, family members, physicians, visitors, and employees in a professional and courteous manner.

• Extends special attention and sensitivity to all patients, visitors, physicians, and fellow employees.
• Actively promote diversity and inclusion across organization for both patients and coworkers while avoiding any language or actions considered to be discriminatory or derogatory regarding race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.
• Assists in maintaining an atmosphere of cooperation and teamwork with other departments and community partners.
• Demonstrates a genuine willingness to prevent or resolve inter-personal conflicts.
• Demonstrates the ability to participate in and/or implement team decisions.
• Adheres to HIPAA and all applicable privacy laws at all times, only sharing information on a “need to know” basis.

7.Follows Infection Control procedures at all times.

• Clinical Personnel: Strictly adheres to standard precautions by adhering to the usage of personal protective equipment when handling blood or body fluids.
• Non-Clinical Personnel: Washes hands and other skin surfaces with soap and water thoroughly and often in an effort to control spreading of germs within the department and facility.
• Adheres to isolation procedures at all times as applicable.

8.Adheres to the following environmental care standards.

• Demonstrates adequate knowledge of safety policies and procedures, the use of MSDS sheets, hazardous material procedures, and safety codes.
• Code Blue, Code Gray, Code Silver, Code Amber, Code Red, Code Orange, Rapid Response Team
• Demonstrates adequate knowledge of security issues, i.e. personal protection, protection of personal and hospital property.

9.Be familiar with and comply with the Mid-Valley Hospital & Clinic Personnel Handbook and Policies.

10.Be familiar with the collective bargaining agreement (Union Contract) of the UFCW 21 and Mid-Valley Hospital.

11.Demonstrates the ability to adapt to varied age-specific patient populations.

• Non-Clinical Personnel: This position has no responsibility for the assessment, treatment, or care of patients. However, the ability to communicate and interact with patients of all ages is required.

Requirements

SPECIFICATIONS

• Schedule procedures, surgeries, appointments for patients according to Mid-Valley Hospital policies and procedures.
• Successfully practice HIPAA compliance and full confidentiality of PHI.
• Copy and distribute schedules of all areas to the appropriate departments as necessary.
• Back up Business Office personnel as needed.
• Scheduler may work in the outpatient, emergency or inpatient areas.
• Maintain all office supplies as well as all the forms used in the department.
• Assist in care and maintenance of department equipment and supplies
• Responsible for reception duties including answering a multiline phone system; taking messages and transferring calls.
• Perform routine typing and clerical duties.
• Perform other duties as directed by the Business Office Manager.
• Demonstrate initiative for learning new procedures.
• Demonstrate a thorough knowledge and adherence to policies and protocols.
• Maintain established department policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Attend required meetings and educational programs as directed.
• Maintain department records, reports and files as required.
• Practice established infection control standards.
• Report all pertinent information to the Business Office Manager.
• Provide excellent customer service with all contacts; patients, relatives, public, physicians and co-workers.
• Backup authorizations as needed.
• May backup or perform Data Processing functions as needed.
• Provide estimates to patients regarding cost of procedures/ surgeries according to procedure.
• Assists and advises patients in obtaining alternative financial sources to finance hospital obligations.
• Interface with Case Management staff as needed. Schedule surgeries according the hospital policies and procedures.

· Schedule Dietary patients according to hospital policies and procedures.

· Copy and distribute schedules of all areas to the appropriate departments as necessary.

· Back up Business Office personnel as needed.

· Scheduler may work in the outpatient, emergency or inpatient areas.

· Keep the office stocked with clerical supplies as well as all the forms used in the department.

· Responsible for reception duties and answering a multiline unit taking messages and transferring calls as needed for backup.

· Perform routine typing and clerical duties.

· Perform other duties as directed by the Business Office Supervisor.

· Demonstrate an initiative for and willingness to learn new procedures.

· Demonstrate a thorough knowledge of the hospital's policies. Demonstrate an adherence to them.

· Maintain established department policies, procedures, objectives, quality assurance, safety, environmental and infection control.

· Assist in care and maintenance of department equipment and supplies.

· Attend in service and other required meetings. Attend educational programs as directed.

· Maintain department records, reports and files as required.

· Aware of and carries out infection control standards of the institution.

· Recognize chain of command by reporting pertinent information to the Business Office Supervisor.

· Maintain confidentiality of patient, tactful and diplomatic in contacts with patients, relatives, public, physicians and co-workers.

· Respect patient's privacy, making provisions for such at all times.

· Demonstrate an awareness of self responsibility and accountability for own practices.

· This position may, depending on department needs and staffing, be subject to work different shifts and/or holidays and/or weekends.

· Backup authorizations as needed.

· May backup or perform Data Processing functions as needed.

· Provide estimates to patients regarding cost of procedures/ surgeries according to procedure.

· Assists and advises patients in obtaining alternative financial sources to finance hospital obligations.

· Interface with Case Management staff as needed.

· Acceptance of Supervision. Response to supervisory input related to job performance.

· Adaptability to change. Degree to which an employee assimilates change into the completion of assigned duties.

· Problem solving decision making. Amount of logic and practicality applied to the making of decisions; ability to perceive.

· Appearance. Outward physical impression conveyed to others.

· Care/operation of equipment. Degree to which equipment is properly and effectively utilized and maintained.

· Verbal communication skills. Ability to convey verbally through communication.

· Written communication skills. Ability to accurately convey meaning through preparation of written documents.

· Compliance with rules, regulations, policies and procedures. Acceptable application of the principles in Rules, Regulations, Policies and Procedures.

· Reliability. Employees work attendance record/absenteeism.

· Dependability. Ability to do required jobs well with a minimum of supervision.

· Interpersonal relations. Ability to interact with others.

· Job knowledge. Demonstration of a good knowledge of the job and the employee does not require direct assistance for routine problem solving.

· Public relations. Ability to deal effectively with the public in a professional manner.

· Quality of Work. Degree to which the final work product is effective in achieving department goals and objectives.

· Quality of Work. Amount of employee production.

· Safety. Degree of doing job duties in a safe manner.

· Self initiative. When the employee undertakes and completes needed actions without being so instructed.

Per Diem

WAGE AND COMPENSATION

Wage range $ 20.01 hr. - $ 29.73 hr. – DOE

Mid-Valley Hospital offers a benefit package. This includes accrued vacation time in the amount of .076923 vacation hours per hour worked. Accrued sick leave at an accrual of .04615 per hour, Life insurance and a profit-sharing plan. We also offer medical, dental and vision insurance plans. Employees can enroll in a 403(b) deferred compensation plan and/or a 457 deferred compensation plan.