Patient Account Representative

U.S. Physical Therapy ("USPh"), founded in 1990, is a publicly held company that operates 700+ outpatient physical and/or occupational therapy clinics in 44 states. U.S. Physical Therapy is one of the largest publicly traded, pure-play operators of outpatient physical and occupational therapy clinics. Our clinics provide pre- and post-operative care for various orthopedic-related disorders and sports-related injuries, rehabilitation of injured workers, and preventative care. USPh also manages physical therapy facilities for third parties, including physician groups and hospitals. USPh’s clinics are directed by a licensed physical therapist who drives patient volume via local physicians, former patients, and other referral sources. 

U.S. Physical Therapy has an immediate opportunity for a positive and enthusiastic Patient Account Representative in our Big Rapids Central Billing Office.

• Work closely with patients to resolve billing and payment issues
• Research and resolve discrepancies on patient accounts
• Process payments and refunds
• Review and update patient insurance information
• Communicate with insurance companies to obtain prior authorizations and verify coverage
• Follow up on unpaid claims and denials
• Maintain accurate and up-to-date patient account information
• Provide excellent customer service to patients and healthcare providers
• Collaborate with other departments to improve processes and ensure timely reimbursement
• Maintain knowledge of current insurance regulations and coding requirements

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• 1-2 years of experience in medical billing and collections
• Knowledge of medical billing and coding, insurance regulations, and healthcare reimbursement policies
• Strong attention to detail and ability to work independently
• Excellent communication and customer service skills
• Proficient in Microsoft Office and other computer programs
• Ability to multi-task and meet deadlines

• Competitive compensation
• Front Office Monthly Incentive based on meeting metrics
• Excellent benefits package including 401k, health, dental, and generous paid time off
• Multiple opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)
• Investment from a company that wants you to succeed and thrive