Patient Account Representative

As a Patient Accounts Representative, you will be part of our Patient Accounts Team. Your primary responsibility will be assisting patients with issues relating to their insurance and billing.   Adhering to HIPAA regulations regarding the privacy and security of patient health information is crucial. An understanding of billing terminology is critical, and prior experience working with patient accounts and insurance details in a behavioral health office is strongly preferred. You must ensure that all patient data is handled in a confidential manner, in compliance with HIPAA and organizational privacy policies.

Job Duties: 

• Promptly complete assigned tasks from the Billing Partner related to terminated insurance plans, coordination of benefits (COBs), clawbacks, Husky ineligibility, and any other requests as they arise
• Answer incoming calls from clients and legal guardians regarding insurance, payment methods, account statements, and other related inquiries.
• Review and research client accounts and ERAs to identify unresolved claims and verify accurate client balances or credits, ensuring correct information is communicated to clients and providers
• Contact clients with commercial insurance who do not have an active credit card on file, based on the credit card report review
• Work with patients to update insurance information when needed, including, but not limited to, eligibility expirations and Coordination of Benefits (COBs) 
• Work with team members to collect balances owed, create client statements, update payment methods on file in our EHR, Therapy Notes
• Manage client calls and concerns and assist or triage to appropriate team member 
• Assist with commercial insurance verifications and reverifications as needed

Qualifications

• Excellent communication and interpersonal skills
• Previous experience in patient accounts or insurance verifications and billing within behavioral health services preferred
• Must be efficient with strong skills in organization, good problem solving and attention to detail
• A love for working with people!
• Strong computer skills, experience with Microsoft Excel and Google Workspace preferred
• Understanding of HIPAA regulations and ability to uphold the highest standards
• Ability to prioritize tasks, exercise sound judgment when needed

Education:

• High school or equivalent (Preferred)

About Us:

Stokes Counseling Services is a private counseling practice located in Naugatuck, CT made up of licensed therapists who specialize in children and families. In addition to our work with children and families, we provide individual, family, and couples counseling to adults. We are committed to providing a trusting, engaging, and collaborative environment with our clients. We believe our clients are the experts on themselves and we are the guides to help them manage ways to overcome what is currently getting in the way of living the life they deserve.