Patient Account Representative 3, Department of Laboratory Medicine & Pathology

Job Description

Who we’re looking for:

The UW Medicine - Department of Laboratory Medicine & Pathology (DLMP) in Seattle, WA has a fantastic opportunity for a Patient Account Representative 3 with Client Account Services at the Financial Services Building in downtown Seattle.  

Work schedule:

• 100% FTE
• Monday - Friday
• Day shift

What you’ll contribute:

• Handle a high volume of calls with patients, their families or representatives, insurance companies, attorneys, corporate clients, etc. in a structured environment working under a set schedule and tight timeframes;
• Work as a liaison between patients and other UW Medicine entities to resolve complicated billing issues;
• Review and respond to written inquiries about laboratory services, insurance information, account status and related billing issues.
• Review and evaluate account status in Xifin billing system for all payments received.
• Enter payment data in account files using a computer-based accounts receivable program.  Take appropriate action on remaining balances, which may include referral to the past-due specialist.
• Provide initial telephone screening for financial assistance and assist patients in completing financial assistance applications;
• Set up prepayment and confidential account for patients.
• Contact insurance companies to clarify and resolve payment and coverage issues.
• Provide input to supervisor regarding billing/accounts receivable computer program changes.
• Download and upload electronic posting.
• Generate invoices for laboratory services, using computer-based billing programs, private hospitals, clinics, physician's offices, insurance companies, private laboratories, private individuals and/or patients.
• Modify and update billing information in the computer and make other necessary changes to keep the computer billing database accurate.
• Oversee filing system for lab request forms, invoice copies and other documents.
• Contact insurance companies to clarify and resolve payment and coverage issues.
• Perform complex banking/financial reconciliation and coordinate posting activities;
• Assist community users regarding our laboratory services and billing policies, insurance information, and alternative options available to them.
• Comply with all departmental, institutional and health care agency policies, rules and regulations.
• Maintain confidentiality of information, including protected health information (PHI);
• Participate in and attend meetings and training as required;
• Assist in orienting and training new staff;
• Perform the work of a Patient Account Representative 2; and
• Perform other duties as assigned.

What you’ll need:

High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment.

Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Additional Requirements:

Medical insurance billing and accounts receivable education/experience.

Desired qualifications:

• Knowledge of and ability to work with computer-based accounts receivable programs.
• Knowledge of medical terminology, CPT billing codes, and ICD-10 diagnosis codes.
• Experienced at customer service relations. 
• Familiarity with Macintosh-based Microsoft Word and Excel programs.
• Excellent typing and 10-key skills.
• Excellent verbal and written communication skills.
• Ability to remain flexible and accept change.
• Experience using Sunquest Laboratory system.
• Experience using Xifin Billing system.  

What we offer:

• Vacation time and sick time off that accrue monthly, including 12 paid holidays.
• State Employee Tuition Exemption Program covering up to 6 credits of qualifying coursework per quarter at the University of Washington or other participating colleges or universities.
• Fully subsidized public transit pass (U-PASS) that covers multiple forms of public transportation in the region.
• Excellent healthcare, dental, disability, retirement, and other plan options.
• Lots of free fantastic fitness, healthy eating, finance, and stress reduction classes offered through the Whole U.
• And much more!

About the Department of Laboratory Medicine & Pathology:

A regional resource for clinical laboratory services required for innovative patient care, research and educational programs, the Department of Laboratory Medicine & Pathology at UW Medicine combines the sophisticated testing and informatics capabilities of fully accredited laboratories with the resources of an academic institution in its delivery of clinical and anatomic pathology services. Recognized for excellence in clinical training, world-class research initiatives, and a commitment to community service, we serve labs and medical facilities both nationally and internationally.

Please visit our website to learn more about our department.

About UW Medicine:

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that include Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. 

Become part of our team. Join our mission to make life healthier for everyone in our community.  

Compensation, Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Shift:

Temporary or Regular?

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.