Patient Account Specialist

 The Patient Accounts Specialist is responsible for patient collections and a variety of office functions, including preparing billing statements, verifying insurance eligibility, managing patient accounts receivable, and reconciling bank deposits. This role also provides support to the supervisor and broader administrative team on billing-related initiatives. 

• Performs patient collections in a timely manner
• Maintains accounts receivable system
• Tracks and maintains patient accounts
• Works with appropriate staff to generate reports, statistics and systems
• Performs collection procedures for 3rd party and self-pay accounts. Research denials and kickbacks. 
• Works with the Patient Accounts Manager to audit delinquent accounts considered to be uncollectable to ensure maximum efforts have been taken before assigning bad debt status to account
• Closes out day sheet and deposits
• Verifies insurances and coverage for upcoming medical and behavioral health services scheduled at any of our ACHS sites
• Links correct/updated billing profiles to active insurance/payor status for upcoming services scheduled
• Adds notes to patient accounts for clear ACHS staff communication regarding patient needs
• Assesses and completes Sliding Fee Scale applications
• Monitors Sliding Fee Scale reports
• Sends Sliding Fee Scale letters to patients
• Performs Sliding Fee Scale audits and correlates data for staff education
• Post patient payments and insurance payments
• Process secondary insurances
• Other duties, hours, and ACHS site placement may be assigned