Patient Accounting Patient Accounting Insurance Follow Up Specialist – Full Time Position for Busy Multi-Specialist Clinic, located in Burlington, NC. Kernodle Clinic is a respected and progressive multi-specialty group practice with Clinics in Burlington, Mebane and Elon. We are a community leader that offers challenging and rewarding opportunities for our employees. Kernodle Clinic is a multi-specialty practice with more than 100 providers located just off I-40/I-85. Burlington is accessible as a day trip to NC mountains and beaches. Ample recreational activities, shopping, and easy access to metros (Greensboro, Raleigh and Durham) are unique to Burlington. We are seeking a detail oriented and proactive Full-Time Insurance Follow Up Specialist to join our Patient Accounting team at our Burlington Kernodle Clinic location. This role is responsible for ensuring timey filing and accurate follow-up on outstanding claims to maximize reimbursement and reduce accounts receivable. The ideal candidate will have a strong understanding of healthcare billing, insurance processes and excellent communication skills. Familiarity with EPIC is a plus but not necessary. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. We are seeking candidates with:
- Strong customer service skills
- Experience with denial management and appeals
- Proficiency in computer use
- Understanding of CPT, ICD-10 and HCPCS Coding
- The ability to multitask in a fast-paced environment
Preferred Qualifications:
- High school diploma or equivalent
- Minimum of two years of experience in medical billing and insurance follow-up
- Knowledge of insurance guidelines (Medicare, Medicaid, Commercial payers)
- Familiarity with EPIC
- Strong analytical, organizational and communication skills
- Ability to work independently and manage time effectively
Duties Include, but not limited to the following:
- Review and analyze outstanding insurance claims using follow up work queues
- Contact insurance companies via phone, email or online portals to resolve claim issues and secure payment
- Investigate and resolve denied claims by submitting appeals or corrected claims as needed.
- Document all follow-up activities and communications in the patient accounting system.
- Collaborate with coding and registration teams to resolve discrepancies or missing information.
- Demonstrates a working knowledge of all types of insurance as well as managed care and PPO products
- Patiently and clearly explains Clinic policies and procedures including billing and insurance filing procedures.
- Provide customer service duties regarding patient concerns or questions regarding account balances, insurance claims and monthly statements.
- Recognizes and records changes in patient insurance information as well as demographic and financial information.
- Meet departmental productivity and quality standards
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