Patient Accounts Manager

Description

Mission of Department: To provide efficient customer service to our customers and associates through accurate data processing from beginning point of service and beyond.

Purpose of Position: To provide Mission of Department and complete essential functions listed below.

Essential Functions:

1. Supervise office staff in their daily responsibilities to provide effective efficient customer service and billing process to obtain maximum reimbursement. 
2. Work with insurance billers to troubleshoot any claims issues, billing, or payment problems. 
3. Assist in getting claims and denials processed.
4. Credential the Hospital and Specialty Clinic Physicians and Insurance.
5. Run Reports for CFO, including information from other departments if necessary.
6. Attend occasional KHFA, Insurance Payers and KAHPAM meetings. 
7. File reimbursement paperwork for CRNA. 
8. Apply for State License.
9. Close out month and year end processes.

The preceding functions have been provided as examples of the types of work performed by employees assigned in this job classification. Management reserves the right to add, modify, change or rescend work assignments and to make reseasonable accommodations as needed. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Requirements

Additional Repsonsibilites:

1. Work closely with other department supervisors relating to interdepartmental activities.

2. Coordinate data for audit and cost report purposes with CFO to meet requirements for

     year-end process.

3. Responsible for keeping abreast of new billing guidelines and regulations concerning

     billing to Medicare, Blue Cross, Medicaid, and Commercial Insurance. 

4. Trains or manages training of personnel in department.

Education, Qualifications, Experience:

1. High School graduate or equivalent with knowledge in accounting.

2. Computer experience required, with training in spreadsheet and word processsing.

3. Experience in personnel management and business practices helpful.

Personal Characteristics:

1. Be able to communicate with customers, associates, and other personnel in a friendly,

     professional manner.

2. Portray an appearance that is neat, clean, and professional.

3. Be a positive member for our customers, visitors, and associates.

Knowledge, Skills, and Abilities:

1. Computer experience required

2. Typing

3. Telephone etiquette

4. Communication skills

5. Ten Key

Equipment:

Be able to use computer, copy machine, fax machine, and calculator.

Expectation of Service: This is a non-exempt 40 hour per week position. Regular and punctual attendance is required.  

Physical Requirements: This position requires continual sitting and typing at a computer terminal, some walking, bending, stooping, and lifting of up to 25 pounds.