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Why NVNA & Hospice?
Join a team that boasts an impressive track record of excellence in delivering top-tier home health, hospice, wellness, and public health services to our valued patients and community.
Our non-profit organization is a continued recipient of five-star patient experience ratings with the Centers for Medicare and Medicaid Services, the highest achievement possible. We are proud to be ranked as a Top 100 Women-Led Business in Massachusetts by Boston Globe Magazine and The Women’s Edge.
Today, NVNA and Hospice is a vibrant agency serving 27 communities and providing 120,000 patient visits per year with a staff of 331—including 123 nurses—and a reputation for excellent care, efficiency, flexibility, and innovative thinking.
We continue to uphold our values of community, high-quality services in a safe environment of care, integrity, professional development, respect and caring, excellent customer service, and employee well-being. We are neighbors helping neighbors.
What will you be doing:
The Patient Accounts Manager oversees the financial aspects of patient accounts in a healthcare setting, including billing, collections, and resolving related issues. They are responsible for ensuring accurate and timely billing, payment processing, and minimizing bad debt. Their role involves managing patient accounts receivable and implementing strategies to improve cash flow.
Manage billing, payments, outstanding accounts, and implement strategies to improve cash flow and reduce bad debt.
Adhere to HIPAA, Medicare/Medicaid regulations; resolve billing discrepancies and payment issues.
Supervise and support patient account representatives; lead departmental activities and maintain confidentiality.
Liaise with patients, insurers, and stakeholders regarding account status and billing inquiries.
Analyze patient account data, assist in financial planning, and contribute to achieving company goals.
Monitor payer contracts and databases, update EMR system rules, and address technical issues.
What we’re looking for in you:
Excellent verbal, written, and interpersonal abilities with a professional and tactful demeanor.
Skilled in Microsoft Office Suite, healthcare billing software, and data analysis tools.
In-depth understanding of medical coding, billing practices, healthcare laws, and revenue cycle management.
Proven ability to lead teams with strong supervisory skills and prior managerial experience.
Capable of maintaining detailed records, generating reports, and analyzing financial data.
Bachelor's degree in healthcare administration, finance, or a related field preferred, with several years of healthcare billing experience.
What's in it for you?
VACCINE REQUIREMENTS: NVNA and Hospice requires full vaccination for Covid-19 and flu as a condition of employment. An exception to this mandatory requirement can be requested.
NVNA and Hospice complies with applicable federal and state civil rights laws and does not discriminate, exclude people or treat them less favorably because of race, color, creed, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, including intersex traits, pregnancy, or related conditions, sexual orientation, gender identity and sex stereotypes), age, disability (including mental illness and substance abuse disorders), genetic material, veteran status, communicable disease, natural or protective hairstyles or any combination, thereof with regard to admission, access to treatment or employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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