Patient Accounts Representative

Patient Accounts Representative | H2 Health |

Location: 484 Riverside Ave, Jacksonville, FL 32202 or 554 Kingsley Ave. Orange Park, FL 32073

At H2 Health, we understand that patient care goes beyond the clinic floor. Behind every successful therapy session is a dedicated administrative team ensuring every financial detail is handled with care and precision. As a Patient Accounts Representative, you’ll be a key player in supporting our mission to deliver seamless, patient-centered care.

Your Role:

As a Patient Accounts Representative, you’ll manage critical billing and reimbursement functions, serving as a vital link between patients, providers, and payers.

• Review and process claims for accuracy and completeness before submission
• Monitor accounts receivable, follow up on unpaid claims, and resolve denials
• Communicate with patients regarding their accounts, balances, and insurance benefits
• Work closely with clinical and administrative teams to ensure accurate documentation and billing compliance
• Maintain patient account records with integrity, confidentiality, and attention to detail

• High school diploma or equivalent; coursework in healthcare billing or finance preferred

• At least 1 year of experience in medical billing, collections, or patient accounts
• Strong understanding of insurance claims, EOBs, and reimbursement procedures
• Familiarity with EMR/EHR systems and office software
• Excellent communication, organization, and problem-solving skills
• Ability to handle sensitive financial and medical information with discretion

Join our dynamic team and make a meaningful impact in the healthcare field!

Why H2 Health?  

We’re more than a workplace, we’re a community.  

• Competitive hourly pay 

• Full benefits: medical, dental, vision, and 401(k) with match 

• PTO, paid holidays, and company-paid life insurance 

• Growth opportunities in healthcare administration and operations 

• Work-life balance with flexible scheduling options 

• Supportive, clinician-led team culture 

• Additional perks: parental leave, employee rewards, discounts, and recognition programs

Ready to make an impact on both sides of the front desk? Apply today and become a key part of a team that values your versatility. 

H2 Health is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.