Patient Accounts Representative

 Carolina Neurosurgery and Spine Associates is seeking a Full-Time Patient Accounts Representative for our Charlotte office.  

Job Objective: To maximize practice revenue by working effectively and efficiently with others to meet monthly RCM goals. Promotes positivity and collaboration within all CNSA departments.

Essential Job Responsibilities:

• Posts payments from patient portals, attorneys, and received through mail and via phone
• Corresponds with attorneys that have a contracted lien with CNSA
• Provides coverage for billing and BillPay phone lines
• Works self-pay accounts receivable and generates appropriate collection letters for mailing
• Pre-lists accounts for collections
• Contacts patients regarding bad debt balances
• Sets up patients on budget plans and generates budget letters for mailing
• Reviews and authorizes scheduling of patients with bad debt
• Determines financial clearance and collects patient responsibility prior to scheduling of surgery
• Posts collection agency checks
• Trains new department employees and maintains accurate training documents 
• Works closely with collection agencies to ensure proper payment reporting
• Works closely with Customer Services Representatives, Appointments Staff, and Financial Counselors to ensure consistent policies and procedures
• Maintains strictest confidentiality and follows all CNSA guidelines regarding HIPAA regulations
• Completes additional tasks as assigned by management

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of this position. CNSA retains the discretion to add to or change the job responsibilities of any position at any time with or without notice.

Company Culture Responsibilities: 

• Reflects CNSA Core Values in all job responsibilities and interactions
• Compassion: Treats others with compassion and empathy
• Teamwork: Collaborates with all team members
• Communication: Communicates effectively and with positivity
• Integrity: Acts with integrity and accountability
• Innovation: Remains open-minded to new ideas and continual improvement
• Community: Treats every patient and team member as a part of the CNSA community
• Participates in department or system wide improvement plans
• Reports to work and adheres to assigned schedule from manager
• Performs high-quality work that is neat, accurate, complete, and on time
• Offers help to all patients by promptly responding to requests and needs
• Asks questions to gain full understanding of assignments
• Uses computer for approved work purposes only, and limits personal phone calls

Full Time: Monday - Friday

Education: At least a High School Diploma or GED

Job Related Experience: Minimum one year of billing or accounts receivable experience in a health care organization

Other Requirements:      

Performance Requirements:

Knowledge:

1. Medical terminology, orders, and organizational services
2. Legal and ethical considerations related to patient information
3. HIPAA guidelines and policies
4. Customer service principles and techniques
5. Awareness and understanding of interdepartmental responsibilities for informed decision making

Skills:

1. Time management, problem solving, multitasking, and prioritizing
2. Effective communication
3. Basic understanding of Microsoft Office Suite and Electronic Medical Record (EMR) systems
4. Detail orientation

Abilities:

1. Establishes and maintains effective working relationships with coworkers and diverse patient populations
2. Analyzes situations and responds appropriately 
3. Organizes and prioritizes information and assignments
4. Works independently with little or no supervision

Working Environment: Office-based with half time spent working in various computer systems and half communicating via phone

Mental/Physical Requirements: Sitting and standing associated with a typical office environment. Speaking and hearing, both in-person and on the phone.