Patient Admissions Clerk

About the Role

The Admissions Clerk plays a key role in creating a positive first impression for patients and visitors. The position ensures accurate and efficient patient registration, supports billing processes, and upholds hospital standards for service, confidentiality, and compliance. The ideal candidate is detail-oriented, compassionate, and committed to supporting smooth patient flow throughout the hospital. 

How You’ll Make an Impact

As an Admissions Clerk, you create a positive first impression for every guests. You ensure accurate, efficient registration and billing support while upholding hospital standards for service, confidentiality, and compliance. You are detail-oriented and compassionate, showing your commitment to a smooth, positive patient experience. 

Customer Service

• Greet patients, families, and visitors in a professional, welcoming manner.
• Provide clear guidance regarding registration forms, hospital processes, and next steps.
• Answer phone calls, respond to inquiries, and direct individuals appropriately.

Billing Procedures & Accounts Receivables

• Accurately enter patient demographic and financial data into the EHR.
• Collect and verify insurance information and eligibility. 
• Collect and post patient payments accurately. 

Inventory & Order Placements

• Maintain adequate levels of registration forms, office supplies, and patient materials.
• Submit supply requisitions and coordinate with purchasing to ensure timely replenishment.
• Keep workstations clean, organized, and fully stocked for efficient workflow.

Policies & Procedures

• Follow HIPPA guidelines and hospital policies to protect patient confidentiality.
• Adhere to departmental procedures for registration accuracy and compliance.
• Participate in ongoing training and quality improvement initiatives.

Organizational Support

• Collaborate with clinical staff, billing, scheduling, and other departments to support patient care. 
• Assist with patient flow management during high-demand times or emergencies situations.
• Support departmental goals and perform additional duties as assigned. 

Qualifications

• High school diploma or equivalent preferred.
• Proficiency with computers and ability to learn EHR systems.
• Strong attention to detail and accuracy in data entry.
• Healthcare experience and basic knowledge of insurance and billing preferred. 

Who You Are

• Professional, ethical, and committed to confidentiality.
• Organized, dependable, and able to manage multiple tasks efficiently.
• Calm under pressure, with strong teamwork and communication skills. 

Skills & Capabilities

• Excellent verbal and written communication skills.
• Accurate data entry and computer proficiency.
• Ability to interpret insurance information and resolve registration issues.
• Strong time management and organizational skills in high-volume settings. 

Position Details

Schedule: Full-time, with the expectation to work 36-40 hours per week. Three shifts include; Opening (6:30 AM–3:30 PM), Mid (7:45 AM–4:30 PM), and Closing (7:45 AM–5:00 PM). All shifts perform the same duties. Regular and punctual attendance is required.

Physical Requirements: Frequent sitting, standing and some walking with frequent patient interaction in a hospital Admissions environment. Ability to lift up to 20 pounds.

Equipment: Frequent uses of computers, phones, scanners, and standard office equipment.

Acknowledgment

I acknowledge that I have reviewed and understand the contents of this job description. I understand that this document may be revised at the organization’s discretion and does not constitute a contract of employment. Employment is at will and may be changed with or without notice, including but not limited to duties, location, compensation, benefits, or employment status.