Patient Admissions Specialist

Company Overview: 

Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness.

At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow. 

Position Title: Patient Admissions Specialist

Location: Brooklyn, NY, 11218

Responsibilities include:

• Strategically coordinate placement of services between clients in their homes and the caregivers on HHA eXchange


• Successfully manage new admissions cases and stabilize cases ensuring they receive the best homecare service


• Effectively utilize available resources (HHA Exchange Availability) to communicate with the caregivers


• Participate in departmental trainings


• Assist and work with the team members (Admissions Supervisor, Admissions Liaison)
  


• Communicate openly with Admissions Department staff regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHA eXchange


• Verify caregivers’ attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patient’s needs of care


• Professionally manage and respond promptly to incoming calls, emails or faxes from contracts or clients requesting report status and/or information


• Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations
  


• Maintain patient confidentiality and privacy with dignity and respect


• Manage phone calls in a professional, supportive, reassuring manner for patients, families, physicians, and others

Job requirements:

• High School Diploma or GED equivalent


• Experience in HHA eXchange is required


• Must have a strong internet connection that’s adequate for their job


• Ability to communicate effectively in a remote setting


• Fluency in English & Spanish
  

Benefits:

• Health, dental, and vision insurance


• 401(k) with company match


• Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
  


• Professional development opportunities


• Mission-driven work in an innovative healthcare space