Patient Advocacy Representative (inbound call center)

Key Responsibilities:

• Answer incoming phone calls from patients, physician offices, and insurance companies.


• Make outbound calls to patients and physician offices to obtain information or provide case updates.


• Review case history and insurance correspondence to provide information to callers.


• Communicate results of a benefit investigation to patients and physicians.


• Pre-qualify patients for any available financial assistance.


• Complete special projects assigned by the management.


• Meet productivity and quality goals set forth by call center management.


• Participate in team meetings by sharing observed trends and/or recurring issues identified when working cases and handling calls.


• Other duties as assigned

Education/Experience:

• High School diploma or GED


• Possess superior customer service skills.


• Previous call center experience preferred, but not necessary.


• Ability to maintain confidentiality.


• Ability to listen and work well with others.


• Detail oriented.


• Excellent written and verbal communication skills.


• Able to establish priorities, work independently, and proceed with objectives without supervision.


• Ability to learn quickly and navigate through different computer applications.


• Proficient in using Microsoft Word and Excel.