Patient Advocate

About OrthoCincy: OrthoCincy is the Tri-state’s largest independent orthopaedic care provider. Our physicians treat all types of injuries, literally from head to toe. We have 43 physicians, 14 locations across the Tristate, and counting! We are looking for employees who are positive, energetic, and take pride in their work. Does that sound like you??

Why work for OrthoCincy?

•  Positions from entry level to highly experienced
•  Tuition and Professional Development Reimbursement
•  Fun and Relaxed work environment
•  Employee Appreciation events
•  Community Outreach
•  Work closely with highly skilled and experienced team members
•  Benefits including medical, dental, vision, PTO, and more

General Summary: Responsible for financial counseling, monitoring payments and collection of delinquent patient accounts. 

Essential Job Functions:

• Responsible for reviewing all schedules and surgeries to determine out of pocket cost to patient.
• Collect deposits of established payment arrangements.
• Evaluates patient financial status and establishes budget payment plans.
• Monitors private-pay patient accounts for delinquent payments and determines course of action.
• Reviews delinquent accounts and contacts patients.
• Contacts lawyers involved in third –party litigation.
• Educates patient regarding assistance they may be eligible for.
• Follow HIPAA guidelines.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Performs other duties that may be necessary or in the best interest of the practice.

Education/Experience: High school diploma. Minimum two years of college, medical office financial counseling or collections experience.

Other Requirements: Schedules will change as department needs change, including overtime and weekends.

Performance Requirements:

Knowledge:

• Knowledge of medical billing/collection practices.
• Knowledge of insurance filing and payment posting techniques.
• Knowledge of basic medical coding and third-party operating procedures and practices.
• Knowledge of collection methods and legal and regulatory government provisions regarding collection of accounts.
• Knowledge of electronic health records and practice management systems.

Skills:

• Skill in establishing and maintaining effective internal and external working relationships.
• Detail oriented.
• Excellent adaptability skills.
• Excellent communication, organizational and multi-tasking skills.
• Basic math skills.

Abilities: Ability to analyze situations and respond appropriately.

Equipment Operated: Standard office equipment.

Work Environment: Office environment.

Mental/Physical Requirements: Involves sitting approximately 90 percent of the day in front of a compute. Fast paced and high productivity environment.