Patient Advocate - We Care Team Member

Unbeatable compensation and outstanding culture is why IHP has one of the highest staff and provider retention rates in the market.

IHP Hospital Medicine has a great opportunity for a We Care Team Member to join our Hospitalist team at Henry Ford Allegiance Health in Jackson, Michigan. This is an excellent opportunity for a compassionate and outgoing professional to join a local, physician-owned company that offers outstanding compensation, benefits, and a great team culture.

If you enjoy providing service excellence in all you do, share a commitment to creating a great patient experience, and enjoy working in a hospital-based environment with a great team of providers, we'd love to hear from you.

Responsibilities:

As part of the We Care team, you will serve as an ambassador for the IHP program by fulfilling the following functions:

• Routinely round on the inpatient population to provide information on the hospitalist program.
• Assist patients with scheduling necessary follow up care after discharged from the hospital.
• Communicate crucial medical information to outpatient providers and ensure necessary patient follow-up has been identified.
• Act as a resource to nursing leadership, unit managers, and ancillary staff for issues related to the hospitalist program.
• Review electronic medical records and convey requested information to IHP providers.
• Generate, maintain, and edit patient assignments in electronic medical record.
• Perform office duties including answering phones, faxing, emailing and data entry as needed.

Education/Work Experience:

• High school diploma required; associates degree preferred.
• Administrative assistant/office management experience required
• Three years of customer service experience; hospital experience preferred.

Required Skills:

• Must be clean, neat, and maintain professional appearance.
• Must have excellent interpersonal skills, customer service attributes and ability communicate effectively with both internal customers and patients. Must maintain professional and friendly demeanor at all times.
• Highly trustworthy and able use discretion when working with confidential information.
• Computer proficiency including email and database management skills.
• Must enjoy working with people.

The following skills will set the candidate apart:

The successful candidate must be professional, reliable and compassionate and feel confident working with physicians, advanced practice professionals, and hospital staff. As a We Care Team member, s/he will be able to work with minimal supervision and perform a variety of care coordination tasks to promote a successful journey to health for our patients after they leave the hospital. The We Care team recognizes that healing includes more than just medical treatment and will assist our patients heal from the emotional toll a hospital stay can produce. Even the most seemingly insignificant task can have a positive impact on the patient experience and the successful candidate will realize that there are no small tasks when it comes to patient care and relish the opportunity to serve our patient population in any necessary capacity.

IHP Offers:

• Market best compensation
• Excellent Benefits
• Paid time off
• Collaborative team environment

About IHP

IHP was formed by its parent company, Independent Emergency Physicians (IEP) after experiencing over 20 years of success in the field of emergency medicine. It was with the same approach to success that Independent Hospitalist Physicians was developed. Born from a love of hospital medicine and a belief that a collaborative practice environment yields the best patient and business outcomes, we now proudly serve over 290,000 patients annually. We are a local, independent physician group providing outstanding clinical services and operational leadership for our hospital partners; and excellent compassionate care for our patients.

Hospital Partners: Our Hospital partners include Ascension Providence- Providence Park Hospitals in Southfield and Novi; Trinity Health St. Joseph Mercy Oakland in Pontiac; and Henry Ford Allegiance Health in Jackson.

Our Services: Emergency Medicine, Hospital Medicine, Observation Medicine, Long-term Acute Care, Urgent Care, Telehealth, and Scribe Services.

Culture-driven Results: At IHP, we believe that culture is defined by actions, not words, and we've built a culture of ownership through cultivating, retaining and promoting outstanding clinical leaders and the very best providers.
Engaged Practice Management: We believe engaged practice management is the direct result of outstanding leadership, operational excellence and outstanding clinical providers. We are influential and passionate leaders who love a challenge and find great satisfaction in making a difference for our providers, our patients and our hospital partners.

Job Types: Contract, Full-time

Pay: From $19.63 per hour (non-negotiable)

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

 Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Weekend availability (average one Saturday and Sunday shift every fifth weekend; subject to change based on coverage needs). 

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)
• Office: 3 years (Preferred)

Work Location: In person