Patient Appointment Coordinator - Bilingual

Description

Job Description

Title:  Bilingual Patient Appointment Coordinator Reports to: Scheduling Manager

Department: Scheduling FLSA Classification: Non-Exempt

RESPONSIBILITIES

 Process patient phone calls to schedule appointments for Mammography, Sonography, Xray, etc. utilizing Infinitt scheduling software  

Effectively communicate and resolve any patient requests regarding their appointments

Request doctors’ orders and/or previous images when required

Question patients when necessary to assure the proper type of exam is scheduled 

Make outbound calls to schedule patients for appointments and to confirm appointments

Troubleshoot unusual calls and transfer patient to the correct person 

Use exceptional customer service skills to calm dissatisfied callers 

Assist coworkers with any issues that arise 

Train new employees when requested by manager 

FAX, scan, and file as needed

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Requirements

MINIMUM REQUIREMENTS

 One (1) year medical scheduling or call center experience 

Bilingual 

• Knowledge of medical terminology 
• Proficient at Excel, TEAMS, SharePoint, Outlook 
• Exceptional time management skills 
• Exceptional conflict resolution skills 
• Customer service training, either on-the-job or through a certificate program 
• Ability to travel to other WIS sites on occasion 
• Ability to sit for hours at a time typing on a computer keyboard
• Ability to walk, bend, and lift up to 20 pounds